Performance des organisations transversales hospitalières : Proposition d'un outil d'évaluation du capital immatériel des équipes mobiles de gériatrie
This article provides a tool for the evaluation of the intangible capital (IC) of particular hospital organizations, the Mobile Geriatrics Teams (MGTs). The findings draw on action research involving the 14 MGTs as well as some hospitals and health and social care institutions in the Midi-Pyrénées region. The new prospective Balanced Scorecard widens the organisational learning scope of the traditional balanced scorecards as it includes the core value of IC. This scorecard also includes the benefits brought by the relational and organizational capitals to customers (callers) and internal processes.
|Date of creation:||10 May 2011|
|Publication status:||Published in Comptabilités, économie et société, May 2011, Montpellier, France. pp.cd-rom, 2011|
|Note:||View the original document on HAL open archive server: https://hal.archives-ouvertes.fr/hal-00650558|
|Contact details of provider:|| Web page: https://hal.archives-ouvertes.fr/|
References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Évelyne Poincelot & Grégory Wegmann, 2005.
"Utilisation des critères non financiers pour évaluer ou piloter la performance: analyse théorique,"
Comptabilité - Contrôle - Audit,
Association francophone de comptabilité, vol. 11(2), pages 109-125.
- Grégory Wegmann & Evelyne Poincelot, 2005. "Utilisation des critères non financiers pour évaluer ou piloter la performance : analyse théorique," Post-Print halshs-00481768, HAL.
- Evelyne Poincelot & Grégory Wegmann, 2005. "Utilisation des critères non financiers pour évaluer ou piloter la performance : analyse théorique," Post-Print halshs-00083418, HAL.
- Stephen Gates & Pascal Langevin, 2010. "Usage des indicateurs de capital humain et pilotage de la performance," Post-Print halshs-00526902, HAL.
- repec:dau:papers:123456789/12567 is not listed on IDEAS Full references (including those not matched with items on IDEAS)
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