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Performance des organisations transversales hospitalières : Proposition d'un outil d'évaluation du capital immatériel des équipes mobiles de gériatrie

  • Marie-Annick Montalan

    ()

    (LGC - Laboratoire Gestion et Cognition - Université Paul Sabatier - Toulouse III)

  • Béatrice Vincent

    ()

    (LGC - Laboratoire Gestion et Cognition - Université Paul Sabatier - Toulouse III)

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    Cet article propose un outil d'évaluation du capital immatériel (CI) d'organisations hospitalières singulières, les équipes mobiles de gériatrie (EMG). Les résultats présentés sont issus d'une recherche intervention effectuée auprès des 14 EMG, d'hôpitaux et d'institutions médico-sociales de la région Midi-Pyrénées. Elle a abouti à la proposition d'un tableau de bord prospectif enrichissant l'axe apprentissage organisationnel du Balanced Scorecard utilisé par les équipes grâce à la prise en compte de la valeur intrinsèque du CI. Ce tableau de bord intègre également l'apport des dimensions capital relationnel et capital organisationnel aux axes clients (appelants) et processus internes.

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    File URL: http://hal.archives-ouvertes.fr/docs/00/65/05/58/PDF/Montalan_Vincent.pdf
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    Paper provided by HAL in its series Post-Print with number hal-00650558.

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    Date of creation: 2011
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    Publication status: Published - Presented, Comptabilités, économie et société, 2011, Montpellier, France
    Handle: RePEc:hal:journl:hal-00650558
    Note: View the original document on HAL open archive server: http://hal.archives-ouvertes.fr/hal-00650558/en/
    Contact details of provider: Web page: http://hal.archives-ouvertes.fr/

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    1. Stephen Gates & Pascal Langevin, 2010. "Usage des indicateurs de capital humain et pilotage de la performance," Post-Print halshs-00526902, HAL.
    2. David, Albert, 1998. "Outils de gestion et dynamique du changement," Economics Papers from University Paris Dauphine 123456789/12567, Paris Dauphine University.
    3. Grégory Wegmann & Evelyne Poincelot, 2005. "Utilisation des critères non financiers pour évaluer ou piloter la performance : analyse théorique," Post-Print halshs-00481768, HAL.
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