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Performance des organisations transversales hospitalières : Proposition d'un outil d'évaluation du capital immatériel des équipes mobiles de gériatrie

  • Marie-Annick Montalan


    (LGC - Laboratoire de Gestion et de Cognition - UPS - Université Paul Sabatier - Toulouse 3)

  • Béatrice Vincent


    (LGC - Laboratoire de Gestion et de Cognition - UPS - Université Paul Sabatier - Toulouse 3)

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    This article provides a tool for the evaluation of the intangible capital (IC) of particular hospital organizations, the Mobile Geriatrics Teams (MGTs). The findings draw on action research involving the 14 MGTs as well as some hospitals and health and social care institutions in the Midi-Pyrénées region. The new prospective Balanced Scorecard widens the organisational learning scope of the traditional balanced scorecards as it includes the core value of IC. This scorecard also includes the benefits brought by the relational and organizational capitals to customers (callers) and internal processes.

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    Paper provided by HAL in its series Post-Print with number hal-00650558.

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    Date of creation: 10 May 2011
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    Publication status: Published in Comptabilités, économie et société, May 2011, Montpellier, France., 2011
    Handle: RePEc:hal:journl:hal-00650558
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    1. David, Albert, 1998. "Outils de gestion et dynamique du changement," Economics Papers from University Paris Dauphine 123456789/12567, Paris Dauphine University.
    2. Grégory Wegmann & Evelyne Poincelot, 2005. "Utilisation des critères non financiers pour évaluer ou piloter la performance : analyse théorique," Post-Print halshs-00481768, HAL.
    3. Stephen Gates & Pascal Langevin, 2010. "Usage des indicateurs de capital humain et pilotage de la performance," Post-Print halshs-00526902, HAL.
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