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Performance des organisations transversales hospitalières : Proposition d'un outil d'évaluation du capital immatériel des équipes mobiles de gériatrie

Author

Listed:
  • Marie-Annick Montalan

    () (LGC - Laboratoire de Gestion et de Cognition - UPS - Université Paul Sabatier - Toulouse 3)

  • Béatrice Vincent

    () (LGC - Laboratoire de Gestion et de Cognition - UPS - Université Paul Sabatier - Toulouse 3)

Abstract

This article provides a tool for the evaluation of the intangible capital (IC) of particular hospital organizations, the Mobile Geriatrics Teams (MGTs). The findings draw on action research involving the 14 MGTs as well as some hospitals and health and social care institutions in the Midi-Pyrénées region. The new prospective Balanced Scorecard widens the organisational learning scope of the traditional balanced scorecards as it includes the core value of IC. This scorecard also includes the benefits brought by the relational and organizational capitals to customers (callers) and internal processes.

Suggested Citation

  • Marie-Annick Montalan & Béatrice Vincent, 2011. "Performance des organisations transversales hospitalières : Proposition d'un outil d'évaluation du capital immatériel des équipes mobiles de gériatrie," Post-Print hal-00650558, HAL.
  • Handle: RePEc:hal:journl:hal-00650558
    Note: View the original document on HAL open archive server: https://hal.archives-ouvertes.fr/hal-00650558
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    References listed on IDEAS

    as
    1. Évelyne Poincelot & Grégory Wegmann, 2005. "Utilisation des critères non financiers pour évaluer ou piloter la performance: analyse théorique," Comptabilité - Contrôle - Audit, Association francophone de comptabilité, vol. 11(2), pages 109-125.
    2. Stephen Gates & Pascal Langevin, 2010. "Usage des indicateurs de capital humain et pilotage de la performance," Post-Print halshs-00526902, HAL.
    3. repec:dau:papers:123456789/12567 is not listed on IDEAS
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