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Vermont Agency of Transportation Employee Retention and Knowledge Management Study


  • McRae, Glenn
  • Vallett, Carol
  • Jewiss, Jennifer


In 2015, the Vermont Agency of Transportation (VTrans) developed a new strategic plan that included five goals that would support the agency’s mission and vision. Goal 5 of the plan is: Develop a workforce to meet the strategic needs of the agency. VTrans leaders were concerned with the loss of employees due to turnover and the subsequent impact of knowledge loss on the operations of the agency. This applied research study used a mixed methods approach in data gathering to help determine the state of employee retention and knowledge management (KM) at VTrans and to provide tools that could help with both retention and KM issues. Key steps in this study involved an organizational assessment of turnover and KM practices at VTrans, a scan of other state DOTs concerning retention and KM practices, and a pilot project to address both issues. With guidance provided by a Technical Advisory Committee (TAC), the decision was made to focus most of the research in specific units of the Highway Division. View the NCST Project Webpage

Suggested Citation

  • McRae, Glenn & Vallett, Carol & Jewiss, Jennifer, 2018. "Vermont Agency of Transportation Employee Retention and Knowledge Management Study," Institute of Transportation Studies, Working Paper Series qt2v5096wc, Institute of Transportation Studies, UC Davis.
  • Handle: RePEc:cdl:itsdav:qt2v5096wc

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    References listed on IDEAS

    1. Mats Alvesson & Dan Kärreman, 2001. "Odd Couple: Making Sense of the Curious Concept of Knowledge Management," Journal of Management Studies, Wiley Blackwell, vol. 38(7), pages 995-1018, November.
    2. A. Willem & M. Buelens, 2005. "Knowledge Sharing in Public Sector Organizations: The Effect of Organizational Characteristics on Interdepartmental Knowledge Sharing," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 05/344, Ghent University, Faculty of Economics and Business Administration.
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    Business; Social and Behavioral Sciences; Employees; Knowledge management; Labor force; Strategic planning;
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