IDEAS home Printed from
   My bibliography  Save this paper

Agents as Agents: A Virtual Assistant for Self-bookings in Travel


  • Anckar, Bill
  • Olofsson, Svante
  • Walden, Pirkko


Anckar, B., Olofsson, S., and Walden, P. (2000), ?Agents as Agents: A Virtual Assistant for Self-bookings in Travel?. IAMSR Research Report 4/2000. Institute for Advanced Management Systems Research, ?bo Akademi University. The cutting edge for travel industry today is turning towards electronic commerce. It is one of the industries where business is conducted successfully on the Internet already today, and where the importance of electronic commerce is likely to grow. Consumers are offered great opportunities for convenient and inexpensive travel bookings, but at the same time face certain problems and limitations in this regard. Information overload on the Internet is a fact as well as a lot of rules when making the travel arrangements, meaning that the consumer online reservation systems, where the consumer himself is responsible for planning the trip and making the arrangements, may prove to be too complicated for all but the most sophisticated users. Since the Spring of 1998 we have been investigating the opportunities offered as well as the problems facing consumers trying to make their own travel reservations on the internet. Based on these studies we are convinced that in order for the consumer to accomplish his travel arrangements more effectively on the Internet he will need support. We have developed a software agent, FareTracer, to assist consumers who make their owntravel reservations on the World Wide Web. The agent is accomplishing specialized tasks on behalf of the consumer, and acts towards reaching certain consumer specified goals with a certain amount of autonomy and flexibility. The system is implemented as a pure Java

Suggested Citation

  • Anckar, Bill & Olofsson, Svante & Walden, Pirkko, 2000. "Agents as Agents: A Virtual Assistant for Self-bookings in Travel," Working Papers 311, IAMSR, Åbo Akademi.
  • Handle: RePEc:amr:wpaper:311

    Download full text from publisher

    File URL:
    Download Restriction: no


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. Liu, Shuhua, 2004. "Theory and Methods on Text Summarization," Working Papers 474, IAMSR, Åbo Akademi.
    2. Georgescu, Irina, 2008. "Revealed Preference Indicators for Fuzzy Choice Functions," Working Papers 475, IAMSR, Åbo Akademi.
    3. Tétard, Franck & Patokorpi, Erkki & Carlsson, Joanna, 2008. "A Conceptual Framework for Mobile Learning," Working Papers 464, IAMSR, Åbo Akademi.

    More about this item


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:amr:wpaper:311. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Mikael Collan). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.