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Customer Value Creation in the Financial Services Industry: A Systematic Review of the Academic Literature

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  • Gabor Csepy
  • Marta Aranyossy

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  • Gabor Csepy & Marta Aranyossy, 2019. "Customer Value Creation in the Financial Services Industry: A Systematic Review of the Academic Literature," MIC 2019: Managing Geostrategic Issues; Proceedings of the Joint International Conference, Opatija, Croatia, 29 May–1 June 2019,, University of Primorska Press.
    • Handle: RePEc:prp:micp19:135-148
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    References listed on IDEAS

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    1. Prem Shamdasani & Avinandan Mukherjee & Neeru Malhotra, 2008. "Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies," The Service Industries Journal, Taylor & Francis Journals, vol. 28(1), pages 117-138, January.
    2. Peter Gomber & Jascha-Alexander Koch & Michael Siering, 2017. "Digital Finance and FinTech: current research and future research directions," Journal of Business Economics, Springer, vol. 87(5), pages 537-580, July.
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