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Workplace incivility and its influence on professional quality of life among nurses from multicultural background: A cross‐sectional study

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  • Abdualrahman Saeed Alshehry
  • Nahed Alquwez
  • Joseph Almazan
  • Ibrahim Mohammed Namis
  • Rainier C. Moreno‐Lacalle
  • Jonas Preposi Cruz

Abstract

Aims and Objectives To investigate the workplace incivility of nurses working in two Saudi hospitals and analyse its influence on the nurses’ professional quality of life (ProQOL). Background The prevalence and economic impact of workplace incivility cannot be overstated and disregarded. To the current authors’ knowledge, no extensive study on this topic has been conducted in Saudi Arabia. The influence of workplace incivility to ProQOL of nurses from different cultural backgrounds has never been thoroughly investigated. Design Descriptive, cross‐sectional design. Methods A sample of 378 nurses working in two government hospitals in Saudi Arabia were surveyed using the Nursing Incivility Scale and the ProQOL Scale version 5 from February to May 2018. A multivariate multiple regression analysis was conducted to analyse the multivariate effect of workplace incivility on the nurses’ ProQOL. The study adhered to the STROBE guideline (See Supporting Information File 1). Results The nurses perceived a moderate level of workplace incivility from the different sources of uncivil acts measured in this study. Among the five sources of incivility explored in this study, the nurses reported the majority of workplace incivility experienced from patients/visitors (M = 2.44, SD = 0.80), while the lowest was from supervisors (M = 1.90, SD = 0.66). The mean scores of the respondents in the compassion satisfaction, burnout and secondary traumatic stress subscales were 36.50 (SD = 6.30), 26.43 (SD = 4.81) and 26.47 (SD = 6.06), respectively. General incivility, supervisor incivility, physician incivility and patient/visitor incivility showed a significant multivariate effect on the three ProQOL subscales. Conclusions Nurses’ experience of workplace civility and its sources were associated with ProQOL. Relevance to clinical practice. The findings of this study can be used as guide in establishing human resource policies towards achieving nurses’ needs, reducing workplace incivility and improving ProQOL.

Suggested Citation

  • Abdualrahman Saeed Alshehry & Nahed Alquwez & Joseph Almazan & Ibrahim Mohammed Namis & Rainier C. Moreno‐Lacalle & Jonas Preposi Cruz, 2019. "Workplace incivility and its influence on professional quality of life among nurses from multicultural background: A cross‐sectional study," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(13-14), pages 2553-2564, July.
    • Handle: RePEc:wly:jocnur:v:28:y:2019:i:13-14:p:2553-2564
    DOI: 10.1111/jocn.14840
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    References listed on IDEAS

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    1. Donna A. Gaffney & Rosanna F. DeMarco & Anne Hofmeyer & Judith A. Vessey & Wendy C. Budin, 2012. "Making Things Right: Nurses' Experiences with Workplace Bullying—A Grounded Theory," Nursing Research and Practice, Hindawi, vol. 2012, pages 1-10, April.
    2. Mohammad Alboliteeh & Judy Magarey & Richard Wiechula, 2017. "The Profile of Saudi Nursing Workforce: A Cross-Sectional Study," Nursing Research and Practice, Hindawi, vol. 2017, pages 1-9, October.
    3. Seyyed Abolfazl Vagharseyyedin, 2016. "Nurses' perspectives on workplace mistreatment: A qualitative study," Nursing & Health Sciences, John Wiley & Sons, vol. 18(1), pages 70-78, March.
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    1. Muhammad Rashid Ali & Badar Nadeem Ashraf & Chuanmin Shuai, 2019. "Teachers’ Conflict-Inducing Attitudes and Their Repercussions on Students’ Psychological Health and Learning Outcomes," IJERPH, MDPI, vol. 16(14), pages 1-16, July.
    2. Abdualrahman Saeed Alshehry & Nahed Alquwez & Joseph Almazan & Ibrahim Mohammed Namis & Jonas Preposi Cruz, 2019. "Influence of workplace incivility on the quality of nursing care," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(23-24), pages 4582-4594, December.

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