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Phubbed and Alone: Phone Snubbing, Social Exclusion, and Attachment to Social Media

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  • Meredith E. David
  • James A. Roberts

Abstract

Preoccupation with our cellphones has irrevocably changed how we interact with others. Despite many advantages of smartphones, they may undermine both our in-person relationships and our well-being. As the first to investigate the impact of phubbing (phone-snubbing), the present research contributes to our nascent understanding of the role of smartphones in consumer behavior and well-being. We demonstrate the harmful effects of phubbing, revealing that phubbed individuals experience a sense of social exclusion, which leads to a heightened need for attention and results in individuals attaching to social media in hopes of regaining a sense of inclusion. Although the stated purpose of technology like smartphones is to help us connect with others, in this particular instance, it does not. Ironically, the very technology that was designed to bring humans closer together has isolated us from these very same people.

Suggested Citation

  • Meredith E. David & James A. Roberts, 2017. "Phubbed and Alone: Phone Snubbing, Social Exclusion, and Attachment to Social Media," Journal of the Association for Consumer Research, University of Chicago Press, vol. 2(2), pages 155-163.
  • Handle: RePEc:ucp:jacres:doi:10.1086/690940
    DOI: 10.1086/690940
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    Cited by:

    1. Justin J. Nelson & Christopher M. Pieper, 2020. "Who's an iAddict? A Sociodemographic Exploration of Device Addiction Among American Adults," Social Science Quarterly, Southwestern Social Science Association, vol. 101(5), pages 2071-2084, September.
    2. Julan Xie & Ya Luo & Zhuo Chen, 2022. "Relationship between Partner Phubbing and Parent–Adolescent Relationship Quality: A Family-Based Study," IJERPH, MDPI, vol. 20(1), pages 1-15, December.
    3. Xu, Chunyan & Xie, Xiaochun, 2023. "Put down the phone and accompany me: How parental phubbing undermines prosocial behavior of early adolescents," Children and Youth Services Review, Elsevier, vol. 149(C).
    4. Justina Sidlauskiene & Yannick Joye & Vilte Auruskeviciene, 2023. "AI-based chatbots in conversational commerce and their effects on product and price perceptions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-21, December.
    5. Meredith E. David & James A. Roberts, 2021. "Smartphone Use during the COVID-19 Pandemic: Social Versus Physical Distancing," IJERPH, MDPI, vol. 18(3), pages 1-8, January.
    6. Myungsuh Lim, 2019. "Social Exclusion, Surveillance Use, and Facebook Addiction: The Moderating Role of Narcissistic Grandiosity," IJERPH, MDPI, vol. 16(20), pages 1-13, October.
    7. Kostadin Kushlev & Matthew R Leitao, 2020. "The Effects of Smartphones on Well-Being: Theoretical Integration and Research Agenda," Papers 2005.09100, arXiv.org.
    8. Xie, Xiaochun & Chen, Wu & Zhu, Xiaowei & He, Dan, 2019. "Parents' phubbing increases Adolescents' Mobile phone addiction: Roles of parent-child attachment, deviant peers, and gender," Children and Youth Services Review, Elsevier, vol. 105(C), pages 1-1.
    9. Sharma, Manu & Kaushal, Deepak & Joshi, Sudhanshu, 2023. "Adverse effect of social media on generation Z user's behavior: Government information support as a moderating variable," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    10. Xueqin Wang & Yiik Diew Wong & Kum Fai Yuen, 2021. "Rise of ‘Lonely’ Consumers in the Post-COVID-19 Era: A Synthesised Review on Psychological, Commercial and Social Implications," IJERPH, MDPI, vol. 18(2), pages 1-22, January.
    11. Zhang, Yongxin & Ding, Qian & Wang, Zhaoqi, 2021. "Why parental phubbing is at risk for adolescent mobile phone addiction: A serial mediating model," Children and Youth Services Review, Elsevier, vol. 121(C).
    12. Huan Lv & Wenyu Ye & Suiqing Chen & Hongfeng Zhang & Ruiming Wang, 2022. "The Effect of Mother Phubbing on Young Children’s Emotional and Behavioral Problems: A Moderated Mediation Model of Mother–Child Attachment and Parenting Stress," IJERPH, MDPI, vol. 19(24), pages 1-11, December.
    13. Meredith E. David & James A. Roberts, 2020. "Developing and Testing a Scale Designed to Measure Perceived Phubbing," IJERPH, MDPI, vol. 17(21), pages 1-15, November.

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