IDEAS home Printed from https://ideas.repec.org/a/tec/journl/v13y2020i1p278-285.html
   My bibliography  Save this article

Promotion Analysis and Information Systems on Service Quality and Implications on Work Productivity

Author

Listed:
  • Evan Nugraha

    (Assistant Professor Faculty of Industrial Engineering Muhammadiyah Bandung University, Indonesia)

  • Rini Mulyani Sari

    (Lecturer Faculty of Business and Management Jenderal Ahmad Yani University, Indonesia)

  • Arif Yunan

    (Lecturer Faculty of Industrial Engineering Muhammadiyah Bandung University, Indonesia)

Abstract

The impact of advancement and data frameworks in supporting the improvement of an organization association will positively bring benefits. In the advancement of an organization, data frameworks will be aided request to improve the presentation of the organization. With superior it will have the option to keep up hierarchical responsibility. A solid responsibility will influence the administration nature of the organization. Administration quality is an extremely key issue for expanding consumer loyalty. The ramifications of administration quality will build the work profitability of the organization. From this wonder, research is completed utilizing special factors, data frameworks, administration quality and work efficiency with the object of exploration in an organization. This examination utilizes a quantitative methodology with informative exploration techniques. From the examination results, it is discovered that advancement (X1) and data frameworks (X2), administration quality (Y) and work efficiency (Z) have a huge impact.

Suggested Citation

  • Evan Nugraha & Rini Mulyani Sari & Arif Yunan, 2020. "Promotion Analysis and Information Systems on Service Quality and Implications on Work Productivity," Technium Social Sciences Journal, Technium Science, vol. 13(1), pages 278-285, November.
    • Handle: RePEc:tec:journl:v:13:y:2020:i:1:p:278-285
    as

    Download full text from publisher

    File URL: https://techniumscience.com/index.php/socialsciences/article/download/1809/756
    Download Restriction: no
    File URL: https://techniumscience.com/index.php/socialsciences/article/view/1809
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Bashir Ahmad Fida & Umar Ahmed & Yousuf Al-Balushi & Dharmendra Singh, 2020. "Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman," SAGE Open, , vol. 10(2), pages 21582440209, May.
    2. Michel Sylvie & Francois Cocula, 2017. "Impact of the Three IS Qualities On User Satisfaction in an Information Intensive Sector," Post-Print hal-03258134, HAL.
    3. Carunia Mulya Firdausy & Rani Idawati, 2017. "Effects of Service Quality, Price and Promotion on Customers` Purchase Decision of Traveloka Online Airline Tickets in Jakarta, Indonesia," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 3(2), pages 42-49, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. repec:thr:techub:10013:y:2020:i:1:p:278-285 is not listed on IDEAS
    2. Mohamed Albaity & Mahfuzur Rahman, 2021. "Customer Loyalty towards Islamic Banks: The Mediating Role of Trust and Attitude," Sustainability, MDPI, vol. 13(19), pages 1-19, September.
    3. Rizaldi Yusfiarto & Septy Setia Nugraha & Galuh Tri Pambekti & Annes Nisrina Khoirunnisa, 2023. "Building loyalty in Islamic banking relationship: a multiple mediation approach empirically in Indonesia," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(2), pages 306-320, June.
    4. Yihan Huang & Daehwan Kim, 2023. "How Does Service Quality Improve Consumer Loyalty in Sports Fitness Centers? The Moderating Role of Sport Involvement," Sustainability, MDPI, vol. 15(17), pages 1-24, August.
    5. S. Ananda & Raghavendra Prasanna Kumar & Dharmendra Singh, 2023. "A mediation analysis of perceived service quality, customer satisfaction and customer engagement in the banking sector," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(3), pages 570-584, September.
    6. Azian Fatin Umaira Muhamad & Tambi Noordeyana & Khair Nurhayati & Yoong Tum Choo & Ismail Suhana, 2023. "The Relationship Between Service Quality and Occupants’ Satisfaction: A Mixed-Use Building," Real Estate Management and Valuation, Sciendo, vol. 31(1), pages 78-87, March.
    7. Alzhara Humaid Alsulmani & Sheikha Saif Alkindi & Essia Ries Ahmed, 2021. "Customer Accounting Information and Omani Service Companies’ Performance," International Journal of Finance & Banking Studies, Center for the Strategic Studies in Business and Finance, vol. 10(2), pages 79-88, April.
    8. Dhruba Kumar Gautam & Gunja Kumari Sah, 2023. "Online Banking Service Practices and Its Impact on E-Customer Satisfaction and E-Customer Loyalty in Developing Country of South Asia-Nepal," SAGE Open, , vol. 13(3), pages 21582440231, July.
    9. Johanna Pangeiko Nautwima & Asa Romeo Asa, 2022. "The Impact of Quality Service on Customer Satisfaction in the Banking Sector amidst Covid-19 Pandemic: A Literature Review for the State of Current Knowledge," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 8(3), pages 31-38, March.
    10. Dezie Leonarda Warganegara & Roozbeh Babolian Hendijani, 2022. "Factors That Drive Actual Purchasing of Groceries through E-Commerce Platforms during COVID-19 in Indonesia," Sustainability, MDPI, vol. 14(6), pages 1-21, March.
    11. Felix & Prihanto Y. Johny Natu & Annas Mohammad, 2023. "Analysis of the Influence of E-Learning Service Quality Factors on Student Perceived Value and Student Satisfaction, With Implication to Student Loyalty," Marketing of Scientific and Research Organizations, Sciendo, vol. 28(2), pages 81-110, June.
    12. Muhammad Sohaib, 2022. "An Investigation of Repurchase Intentions in the Banking Industry: What Reason Do They Return?," SAGE Open, , vol. 12(1), pages 21582440211, January.
    13. Zaher Abdel Fattah Al-Slehat, 2021. "Determining the Effect of Banking Service Quality on Customer Loyalty Using Customer Satisfaction as a Mediating Variable: An Applied Study on the Jordanian Commercial Banking Sector," International Business Research, Canadian Center of Science and Education, vol. 14(4), pages 1-58, April.
    14. Nourhan Ah. Saad & Sara Elgazzar & Sonja Mlaker Kac, 2022. "Investigating the Impact of Resilience, Responsiveness, and Quality on Customer Loyalty of MSMEs: Empirical Evidence," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    15. Thowayeb H. Hassan & Amany E. Salem, 2021. "Impact of Service Quality of Low-Cost Carriers on Airline Image and Consumers’ Satisfaction and Loyalty during the COVID-19 Outbreak," IJERPH, MDPI, vol. 19(1), pages 1-16, December.

    More about this item

    Keywords

    Explanatory research; promotion; information system; service quality; productivity;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tec:journl:v:13:y:2020:i:1:p:278-285. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tasente Tanase (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.