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Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment

Author

Listed:
  • Collins Opoku Antwi
  • Chong-jun Fan
  • Michael Osei Aboagye
  • Patrick Brobbey
  • Yasin Jababu
  • Emmanuel Affum-Osei
  • Philip Avornyo

Abstract

Given the competitiveness of twenty-first-century airport landscape, catalyzed by airports’ evolution toward multi-service, and market-driven firms, a thorough investigation into employees’ creativity and its antecedents at the airport environment is warranted. Adopting the two-dimensional job demand stressors – outcome relationships framework and the cognitive-relational theory of stress, the current study interrogated the challenge (i.e. workload and time pressure)/ hindrance (i.e. role conflict and role ambiguity) stressors – creativity curvilinear relationships, and the buffering effects of within-person resources – dispositional mindfulness, and core self-evaluation. Using multi-sourced, cross-sectional data from employees in three airports in Ghana, the research findings showed creativity to have a U-shaped relationship with role ambiguity and role conflict, but with time pressure the relationship was an inverted U-shape. Employees’ workload showed a near-linear relationship with creativity, flattening at high levels of workload. Core self-evaluation displayed itself as an effective buffering component on role ambiguity – and time pressure – creativity relations but not role conflict and workload. Dispositional mindfulness interacted with role ambiguity, role conflict and time pressure – creativity relations, but not workload. To optimize employees’ creative performance, the study findings make a strong case for attending to individual-level factors necessary for stressors management. Further implications and recommendations are discussed.

Suggested Citation

  • Collins Opoku Antwi & Chong-jun Fan & Michael Osei Aboagye & Patrick Brobbey & Yasin Jababu & Emmanuel Affum-Osei & Philip Avornyo, 2019. "Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment," The Service Industries Journal, Taylor & Francis Journals, vol. 39(3-4), pages 250-278, March.
  • Handle: RePEc:taf:servic:v:39:y:2019:i:3-4:p:250-278
    DOI: 10.1080/02642069.2018.1520220
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    Citations

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    Cited by:

    1. Collins Opoku Antwi & Michelle Allyshia Belle & Seth Yeboah Ntim & Yuanchun Wu & Emmanuel Affum-Osei & Michael Osei Aboagye & Jun Ren, 2022. "COVID-19 Pandemic and International Students’ Mental Health in China: Age, Gender, Chronic Health Condition and Having Infected Relative as Risk Factors," IJERPH, MDPI, vol. 19(13), pages 1-15, June.
    2. Kumari, Pavitra & Aithal, Sreeramana, 2020. "Stress Inducing Factors and Relevant Strategies Deployed to Overcome Stress in the Aviation Industry Sector – A Systematic Literature Review and Further Research Agendas," MPRA Paper 104792, University Library of Munich, Germany.
    3. Boadi, Evans Asante & He, Zheng & Antwi, Collins Opoku & Md Altab, Hossin & Bosompem, Josephine & Hinson, Robert Ebo & Atuobuah Boadi, Victoria, 2022. "Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
    4. Antwi, Collins Opoku & Fan, Chong-jun & Ihnatushchenko, Nataliia & Aboagye, Michael Osei & Xu, Hangyu, 2020. "Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction," Journal of Air Transport Management, Elsevier, vol. 89(C).
    5. Aboagye, Michael Osei & Boateng, Phillip & Asare, Kotor & Sekyere, Frank Owusu & Antwi, Collins Opoku & Qin, Jinliang, 2020. "Managing conflictual teacher-child relationship in pre-schools: A preliminary test of the job resources buffering-effect hypothesis in an emerging economy," Children and Youth Services Review, Elsevier, vol. 118(C).
    6. Altinay, Levent & Kinali Madanoglu, Gulsevim & Kromidha, Endrit & Nurmagambetova, Armiyash & Madanoglu, Melih, 2021. "Mental aspects of cultural intelligence and self-creativity of nascent entrepreneurs: The mediating role of emotionality," Journal of Business Research, Elsevier, vol. 131(C), pages 793-802.
    7. Collins Opoku Antwi & Jun Ren & Wilberforce Owusu-Ansah & Henry Kofi Mensah & Michael Osei Aboagye, 2021. "Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View," Sustainability, MDPI, vol. 13(6), pages 1-18, March.
    8. Huseyin Arasli & Hasan Evrim Arici & Ezel Kole, 2020. "Constructive Leadership and Employee Innovative Behaviors: A Serial Mediation Model," Sustainability, MDPI, vol. 12(7), pages 1-17, March.
    9. Waites, Stacie F. & Stevens, Jennifer L. & Hancock, Tyler, 2023. "Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    10. Panditharathne Nishantha Kumara Wijesekara Panditharathne & Zhixia Chen, 2021. "An Integrative Review on the Research Progress of Mindfulness and Its Implications at the Workplace," Sustainability, MDPI, vol. 13(24), pages 1-27, December.

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