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Ecommerce and hotel performance: three-stage DEA analysis


  • Jui-Kou Shang
  • Wei-Ting Hung
  • Chang-Fang Lo
  • Fei-Ching Wang


This paper is the first to apply the three-stage data envelopment analysis procedure to analyze the impact of ecommerce on hotel performance. After purging the effects of exogenous factors, this study found that there are no significant differences in efficiency owing to different ecommerce adoption status. In other words, ecommerce adoption is not the main determinant of the efficiency of international tourist hotels in Taiwan.

Suggested Citation

  • Jui-Kou Shang & Wei-Ting Hung & Chang-Fang Lo & Fei-Ching Wang, 2008. "Ecommerce and hotel performance: three-stage DEA analysis," The Service Industries Journal, Taylor & Francis Journals, vol. 28(4), pages 529-540, May.
  • Handle: RePEc:taf:servic:v:28:y:2008:i:4:p:529-540 DOI: 10.1080/02642060801917679

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    References listed on IDEAS

    1. Gong, Xiaodong & Van Soest, Arthur & Villagomez, Elizabeth, 2004. "Mobility in the Urban Labor Market: A Panel Data Analysis for Mexico," Economic Development and Cultural Change, University of Chicago Press, vol. 53(1), pages 1-36, October.
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    4. Miller, Robert A, 1984. "Job Matching and Occupational Choice," Journal of Political Economy, University of Chicago Press, vol. 92(6), pages 1086-1120, December.
    5. Marimon, Ramon & Zilibotti, Fabrizio, 1998. "'Actual' versus 'virtual' employment in Europe Is Spain different?," European Economic Review, Elsevier, vol. 42(1), pages 123-153, January.
    6. Lilien, David M, 1982. "Sectoral Shifts and Cyclical Unemployment," Journal of Political Economy, University of Chicago Press, vol. 90(4), pages 777-793, August.
    7. Jovanovic, Boyan, 1979. "Job Matching and the Theory of Turnover," Journal of Political Economy, University of Chicago Press, vol. 87(5), pages 972-990, October.
    8. Hahn, Jinyong & Kuersteiner, Guido, 2011. "Bias Reduction For Dynamic Nonlinear Panel Models With Fixed Effects," Econometric Theory, Cambridge University Press, vol. 27(06), pages 1152-1191, December.
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    Cited by:

    1. repec:spr:nathaz:v:87:y:2017:i:3:d:10.1007_s11069-017-2826-2 is not listed on IDEAS
    2. repec:gam:jsusta:v:10:y:2018:i:1:p:278-:d:128110 is not listed on IDEAS
    3. Yip, Tsz Leung & Sun, Xin Yu & Liu, John J., 2011. "Group and individual heterogeneity in a stochastic frontier model: Container terminal operators," European Journal of Operational Research, Elsevier, vol. 213(3), pages 517-525, September.
    4. Hsu, Fang-Ming & Hsueh, Chao-Chih, 2009. "Measuring relative efficiency of government-sponsored R&D projects: A three-stage approach," Evaluation and Program Planning, Elsevier, vol. 32(2), pages 178-186, May.
    5. repec:eee:touman:v:59:y:2017:i:c:p:36-56 is not listed on IDEAS
    6. repec:eee:touman:v:36:y:2013:i:c:p:641-649 is not listed on IDEAS
    7. Bin Lu & Ke Wang & Zhiqiang Xu, 2016. "China's regional energy efficiency: Results based on three-stage DEA model," CEEP-BIT Working Papers 89, Center for Energy and Environmental Policy Research (CEEP), Beijing Institute of Technology.

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