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Pre-bookable Services in the Chartered Airline Industry: Increasing Satisfaction through Differentiation

Author

Listed:
  • Claire Dennet't
  • ELIZABETH M. INESON
  • GRAHAM J. STONE
  • MARK COLGATE

Abstract

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Suggested Citation

  • Claire Dennet't & ELIZABETH M. INESON & GRAHAM J. STONE & MARK COLGATE, 2000. "Pre-bookable Services in the Chartered Airline Industry: Increasing Satisfaction through Differentiation," The Service Industries Journal, Taylor & Francis Journals, vol. 20(2), pages 82-94, April.
    • Handle: RePEc:taf:servic:v:20:y:2000:i:2:p:82-94
    DOI: 10.1080/02642060000000021
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    Citations

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    Cited by:

    1. Panchapakesan, P., 2013. "Antecedents of customer loyalty in medical tourism," Working Papers Series 2 13-03, ISCTE-IUL, Business Research Unit (BRU-IUL).
    2. Rahim A. Ganiyu, 2016. "Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry," International Journal of Management and Economics, Warsaw School of Economics, Collegium of World Economy, vol. 52(1), pages 94-117, December.
    3. Patricia Lippitt & Nadine Itani & John F. O’Connell & David Warnock-Smith & Marina Efthymiou, 2023. "Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis," Sustainability, MDPI, vol. 15(8), pages 1-18, April.
    4. B. E A. Oghojafor & Adebola Glorious Adekoya, 2014. "Determinants of Customers’ Satisfaction in the Nigerian Aviation Industry Using Analytic Hierarchy Process (AHP) Model," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 4(4), pages 107-126, August.
    5. Palanisamy Ganesan & Manohar Sridhar, 2016. "Service Innovation and Customer Performance of Telecommunication Service Provider: A Study on Mediation Effect of Corporate Reputation," Corporate Reputation Review, Palgrave Macmillan, vol. 19(1), pages 77-101, February.
    6. Park, Jin-Woo, 2007. "Passenger perceptions of service quality: Korean and Australian case studies," Journal of Air Transport Management, Elsevier, vol. 13(4), pages 238-242.
    7. Ko, Young Dae & Kwag, Sung Il & Oh, Yonghui, 2020. "An efficient airline seat reallocation algorithm considering customer dissatisfaction," Journal of Air Transport Management, Elsevier, vol. 85(C).
    8. Balci, Gökcay & Cetin, Ismail Bilge & Tanyeri, Mustafa, 2018. "Differentiation of container shipping services in Turkey," Transport Policy, Elsevier, vol. 61(C), pages 26-35.
    9. Woon Leong Lin & Siong Hook Law & W. N. W. Azman‐Saini, 2020. "Market differentiation threshold and the relationship between corporate social responsibility and corporate financial performance," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(3), pages 1279-1293, May.
    10. Jin-Woo Park & Rodger Robertson & Cheng-Lung Wu, 2009. "Differences in air passengers’ buying behaviour: findings from Korean and Australian international passengers," Transportation Planning and Technology, Taylor & Francis Journals, vol. 32(5), pages 441-460, April.
    11. Milioti, Christina P. & Karlaftis, Matthew G. & Akkogiounoglou, Eleni, 2015. "Traveler perceptions and airline choice: A multivariate probit approach," Journal of Air Transport Management, Elsevier, vol. 49(C), pages 46-52.

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