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Evaluating the quality of the service offered by a bus rapid transit system: the case of Transmetro BRT system in Barranquilla, Colombia

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  • Erick Calvo
  • Mario Ferrer

Abstract

The purpose of this research is to evaluate the quality of service offered by the BRT (Bus Rapid Transit) System in the City of Barranquilla, Colombia. A model is designed and tested to explore critical quality factors that stakeholders consider important to predict passenger satisfaction with the service. The study aims at identifying the quality factors that could help to improving the existing transportation service-related research in emerging economies such as Colombia (a country where the growth of the mass transportation sector is expected following significant investments made by the government). This research shows that the four independent variables – information availability, safety on buses, ergonomics, and system accessibility have a positive and significant predictive power of the quality of the service.

Suggested Citation

  • Erick Calvo & Mario Ferrer, 2018. "Evaluating the quality of the service offered by a bus rapid transit system: the case of Transmetro BRT system in Barranquilla, Colombia," International Journal of Urban Sciences, Taylor & Francis Journals, vol. 22(3), pages 392-413, July.
    • Handle: RePEc:taf:rjusxx:v:22:y:2018:i:3:p:392-413
    DOI: 10.1080/12265934.2018.1433056
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    Cited by:

    1. Ojeda Diaz, Alfredo J. & Cantillo, Víctor & Arellana, Julián, 2023. "Understanding how individuals perceive changes in the built environment and the transport system after implementing a BRT system. The case of Barranquilla, Colombia," Journal of Transport Geography, Elsevier, vol. 110(C).
    2. Jaime Bonet-Morón & Lucas Wilfried Hahn-De-Castro, 2020. "La gestión y operación del Sistema Integrado de Transporte Masivo (SITM) de Cartagena: el rol dual de Transcaribe," Documentos de trabajo sobre Economía Regional y Urbana 286, Banco de la Republica de Colombia.
    3. Carolina Correia & Vânia Martins & Bernardo Matroca & Pedro Santana & Pedro Mariano & Alexandre Almeida & Susana Marta Almeida, 2023. "A Low-Cost Sensor System Installed in Buses to Monitor Air Quality in Cities," IJERPH, MDPI, vol. 20(5), pages 1-16, February.
    4. Soto, Jose & Orozco-Fontalvo, Mauricio & Useche, Sergio A., 2022. "Public transportation and fear of crime at BRT Systems: Approaching to the case of Barranquilla (Colombia) through integrated choice and latent variable models," Transportation Research Part A: Policy and Practice, Elsevier, vol. 155(C), pages 142-160.
    5. Malik, Bilal Zia & Rehman, Zia ur & Khan, Ammad Hassan & Akram, Waseem, 2021. "Investigating users' travel behaviours and perceptions of single-corridor BRT: Lessons from Lahore," Journal of Transport Geography, Elsevier, vol. 91(C).
    6. Saleem, Muhammad Abid & Afzal, Hanan & Ahmad, Farooq & Ismail, Hina & Nguyen, Ninh, 2023. "An exploration and importance-performance analysis of bus rapid transit systems’ service quality attributes: Evidence from an emerging economy," Transport Policy, Elsevier, vol. 141(C), pages 1-13.

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