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Facilitating co-production in public services: management implications from a systematic literature review

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  • Mariafrancesca Sicilia
  • Alessandro Sancino
  • Tina Nabatchi
  • Enrico Guarini

Abstract

Drawing on the results of a systematic literature review of empirical studies, this paper sheds light on six broad factors that facilitate the initiation and implementation of co-production in public services. The factors are classified into two overarching categories: organizational factors, including organizational arrangements, professional roles, and managerial tools; and procedural factors, including participant recruitment, participant preparation, and process design. For each set of factors, the paper provides a series of management implications. It concludes with additional observations for practice.Unfortunately, ‘one-size-fits-all’ does not apply to co-production. Policy-makers and public managers need use their knowledge, skills, and judgment to design, activate, and implement co-production activities. The paper presents three organizational factors (organizational arrangements, professional roles, and managerial tools) and three procedural factors (participant recruitment, participant preparation, and process design) that facilitate the initiation and implementation of co-production. Moreover, for each set of factors, the paper provides an important series of management implications that offer guidance to those who are using, or who wish to use, co-production in their organizations. Thus, this paper provides evidence-driven advice that can assist public managers and policy makers looking for ways to improve co-production in public services.

Suggested Citation

  • Mariafrancesca Sicilia & Alessandro Sancino & Tina Nabatchi & Enrico Guarini, 2019. "Facilitating co-production in public services: management implications from a systematic literature review," Public Money & Management, Taylor & Francis Journals, vol. 39(4), pages 233-240, May.
  • Handle: RePEc:taf:pubmmg:v:39:y:2019:i:4:p:233-240
    DOI: 10.1080/09540962.2019.1592904
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    Citations

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    Cited by:

    1. Sabina De Rosis & Francesca Pennucci & Guido Noto & Sabina Nuti, 2020. "Healthy Living and Co-Production: Evaluation of Processes and Outcomes of a Health Promotion Initiative Co-Produced with Adolescents," IJERPH, MDPI, vol. 17(21), pages 1-19, October.
    2. Yewande Adetoro Adewunmi & Uchendu Eugene Chigbu & Uaurika Kahireke & Prisca Simbanegavi & Sam Mwando & Amin Ally Issa & Samuel Hayford, 2023. "A Multi-Faceted Approach to Improving Public Services in Low-Income Housing in Windhoek, Namibia," Sustainability, MDPI, vol. 15(6), pages 1-25, March.
    3. Landriani, Loris & Agrifoglio, Rocco & Metallo, Concetta & Lepore, Luigi, 2022. "The role of knowledge in water service coproduction and policy implications," Utilities Policy, Elsevier, vol. 79(C).
    4. Cristina Campanale & Sara Giovanna Mauro & Alessandro Sancino, 2021. "Managing co-production and enhancing good governance principles: insights from two case studies," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 25(1), pages 275-306, March.
    5. Jinpeng Wu & Jing Xiong, 2022. "How Governance Tools Facilitate Citizen Co-Production Behavior in Urban Community Micro-Regeneration: Evidence from Shanghai," Land, MDPI, vol. 11(8), pages 1-18, August.
    6. Aldona Fraczkiewicz-Wronka & Anna Kozak, 2021. "Facilitating Co-production in Health Promotion: Study of Senior Councils in Poland," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 182-201.
    7. A. Paula Rodriguez Müller & Cesar Casiano Flores & Valerie Albrecht & Trui Steen & Joep Crompvoets, 2021. "A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation," Administrative Sciences, MDPI, vol. 11(4), pages 1-21, November.

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