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Why People Co-Produce: Analysing citizens' perceptions on co-planning engagement in health care services

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  • van Eijk
  • Steen

Abstract

The aim of this article is to comprehend the motivation of citizens to co-produce. More specifically, it considers citizens' motivations to engage in co-planning activities of health care services. The article brings together theoretical insights and empirical data. First, we integrate insights from different strands of literature. We combine literature on citizen participation, political efficacy, co-production, volunteerism, public service motivation, and customer engagement to offer a first understanding of citizens' motivations to actively engage as co-producers of public services. Next, empirical data are derived from one specific case: citizens participating in client councils in health care organizations. Q-methodology, a method designed to systematically study persons' viewpoints, is used to distinguish different perspectives citizen have on their engagement in co-production. Our analysis of citizens' motivations to engage in client councils enables us to identify four types of citizen co-producers, which we label: the semi-professional, the socializer, the network professional, and the aware co-producer. Implications for future research studying citizens' motivations in a broader range of co-production cases are discussed.

Suggested Citation

  • van Eijk & Steen, 2014. "Why People Co-Produce: Analysing citizens' perceptions on co-planning engagement in health care services," Public Management Review, Taylor & Francis Journals, vol. 16(3), pages 358-382, April.
    • Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:358-382
    DOI: 10.1080/14719037.2013.841458
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    Cited by:

    1. McMullin, Caitlin, 2018. "Co-production and the third sector: A comparative study of England and France," Thesis Commons 578d3, Center for Open Science.
    2. Poncian, Japhace & Jose, Jim, 2019. "Resource governance and community participation: Making hydrocarbon extraction work for Tanzania," Resources Policy, Elsevier, vol. 62(C), pages 84-93.
    3. Jinpeng Wu & Jing Xiong, 2022. "How Governance Tools Facilitate Citizen Co-Production Behavior in Urban Community Micro-Regeneration: Evidence from Shanghai," Land, MDPI, vol. 11(8), pages 1-18, August.
    4. Miao, Qing & Schwarz, Susan & Schwarz, Gary, 2021. "Responding to COVID-19: Community volunteerism and coproduction in China," World Development, Elsevier, vol. 137(C).
    5. Mary S. Mangai & Michiel S. Vries, 2019. "You Just Have to Ask Coproduction of Primary Healthcare in Ghana and Nigeria," Public Organization Review, Springer, vol. 19(2), pages 273-291, June.
    6. Aldona Frączkiewicz-Wronka & Martyna Wronka-Pośpiech, 2018. "How Practices of Managing Partnerships Contributes to the Value Creation—Public–Social Partnership Perspective," Sustainability, MDPI, vol. 10(12), pages 1-25, December.
    7. Gregory A. PORUMBESCU & Nicola BELLE & Maria CUCCINIELLO & Greta NASI, 2019. "Does Transparency Lead To Coproduction?," TAD 14 The disciplines and the study of Public Administration: Transatlantic perspectives in the margin of the 14th Administration and Public Management International Conference, Bucharest, June 6-18 6, Research Centre in Public Administration and Public Services, Bucharest, Romania.
    8. Asbjørn Sonne Nørgaard, 2018. "Human behavior inside and outside bureaucracy: Lessons from psychology," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 1(1).
    9. Gabriele Palozzi & Sandro Brunelli & Camilla Falivena, 2018. "Higher Sustainability and Lower Opportunistic Behaviour in Healthcare: A New Framework for Performing Hospital-Based Health Technology Assessment," Sustainability, MDPI, vol. 10(10), pages 1-19, October.
    10. Zane Zeibote & Tatjana Muravska & Romans Putans, 2019. "Improving Digitalization Through Co-Creation: Case Of The Citadel Project," Economy & Business Journal, International Scientific Publications, Bulgaria, vol. 13(1), pages 407-424.
    11. Meghan Alexander & Suraje Dessai, 2019. "What can climate services learn from the broader services literature?," Climatic Change, Springer, vol. 157(1), pages 133-149, November.
    12. Stefano Landi & Salvatore Russo, 2019. "Co-production as an interpretative framework in the creation of value in public services," Working Papers 01, Department of Management, Università Ca' Foscari Venezia.

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