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A model-based fuzzy analysis of questionnaires

Author

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  • E. Nardo

    (University of Turin)

  • R. Simone

    (University of Naples Federico II)

Abstract

In dealing with veracity of data analytics, fuzzy methods are more and more relying on probabilistic and statistical techniques to underpin their applicability. Conversely, standard statistical models usually disregard to take into account the inherent fuzziness of choices and this issue is particularly worthy of note in customers’ satisfaction surveys, since there are different shades of evaluations that classical statistical tools fail to catch. Given these motivations, the paper introduces a model-based fuzzy analysis of questionnaire with sound statistical foundation, driven by the design of a hybrid method that sets in between fuzzy evaluation systems and statistical modelling. The proposal is advanced on the basis of cub mixture models to account for uncertainty in ordinal data analysis and moves within the general framework of Intuitionistic Fuzzy Set theory to allow membership, non-membership, vagueness and accuracy assessments. Particular emphasis is given to defuzzification procedures that enable uncertainty measures also at an aggregated level. An application to a survey run at the University of Naples Federico II about the evaluation of Orientation Services supports the efficacy of the proposal.

Suggested Citation

  • E. Nardo & R. Simone, 2019. "A model-based fuzzy analysis of questionnaires," Statistical Methods & Applications, Springer;Società Italiana di Statistica, vol. 28(2), pages 187-215, June.
    • Handle: RePEc:spr:stmapp:v:28:y:2019:i:2:d:10.1007_s10260-018-00443-9
    DOI: 10.1007/s10260-018-00443-9
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    References listed on IDEAS

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    1. D'Elia, Angela & Piccolo, Domenico, 2005. "A mixture model for preferences data analysis," Computational Statistics & Data Analysis, Elsevier, vol. 49(3), pages 917-934, June.
    2. Rosaria Simone & Gerhard Tutz, 2018. "Modelling uncertainty and response styles in ordinal data," Statistica Neerlandica, Netherlands Society for Statistics and Operations Research, vol. 72(3), pages 224-245, August.
    3. Manisera, Marica & Zuccolotto, Paola, 2014. "Modeling rating data with Nonlinear CUB models," Computational Statistics & Data Analysis, Elsevier, vol. 78(C), pages 100-118.
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    6. Michelle Lalla & Gisella Facchinetti & Giovanni Mastroleo, 2005. "Ordinal scales and fuzzy set systems to measure agreement: An application to the evaluation of teaching activity," Quality & Quantity: International Journal of Methodology, Springer, vol. 38(5), pages 577-601, January.
    7. Gerhard Tutz & Micha Schneider & Maria Iannario & Domenico Piccolo, 2017. "Mixture models for ordinal responses to account for uncertainty of choice," Advances in Data Analysis and Classification, Springer;German Classification Society - Gesellschaft für Klassifikation (GfKl);Japanese Classification Society (JCS);Classification and Data Analysis Group of the Italian Statistical Society (CLADAG);International Federation of Classification Societies (IFCS), vol. 11(2), pages 281-305, June.
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    4. Francesca Iorio & Riccardo Lucchetti & Rosaria Simone, 2024. "Testing distributional assumptions in CUB models for the analysis of rating data," AStA Advances in Statistical Analysis, Springer;German Statistical Society, vol. 108(3), pages 669-701, September.

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