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Services shaped by history

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  • Andrew Daw

    (University of Southern California)

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  • Andrew Daw, 2022. "Services shaped by history," Queueing Systems: Theory and Applications, Springer, vol. 100(3), pages 409-411, April.
    • Handle: RePEc:spr:queues:v:100:y:2022:i:3:d:10.1007_s11134-022-09828-w
    DOI: 10.1007/s11134-022-09828-w
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    References listed on IDEAS

    as
    1. Delasay, Mohammad & Ingolfsson, Armann & Kolfal, Bora & Schultz, Kenneth, 2019. "Load effect on service times," European Journal of Operational Research, Elsevier, vol. 279(3), pages 673-686.
    2. Tolga Tezcan & Jiheng Zhang, 2014. "Routing and Staffing in Customer Service Chat Systems with Impatient Customers," Operations Research, INFORMS, vol. 62(4), pages 943-956, August.
    3. Jun Luo & Jiheng Zhang, 2013. "Staffing and Control of Instant Messaging Contact Centers," Operations Research, INFORMS, vol. 61(2), pages 328-343, April.
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