IDEAS home Printed from https://ideas.repec.org/a/spr/qualqt/v47y2013i4p1883-1904.html
   My bibliography  Save this article

A model for total quality management in higher education

Author

Listed:
  • Muhammad Asif
  • Muhammad Awan
  • Muhammad Khan
  • Niaz Ahmad

Abstract

Total quality management (TQM) is widely recognised as a management philosophy for improving customer satisfaction and organisational performance. However, there is no consensus over the critical success factors of TQM, in particular, in higher education (HE) and developing countries. Literature shows mixed results on the success and applicability of TQM principles in education, thus, underlining the need to revisit the application of TQM principles in HE. This paper identifies the critical success factors of TQM in Pakistani universities. Data was collected from faculty members of universities through questionnaires. The findings reveal that ‘leadership’, ‘vision’, ‘measurement and analysis’, ‘process control and evaluation’, ‘programs design and resources allocation’ and ‘stakeholder focus’ emerge as the critical success factors of TQM in HE. The findings have implications at macro, meso, and micro levels of HE. Copyright Springer Science+Business Media B.V. 2013

Suggested Citation

  • Muhammad Asif & Muhammad Awan & Muhammad Khan & Niaz Ahmad, 2013. "A model for total quality management in higher education," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 1883-1904, June.
    • Handle: RePEc:spr:qualqt:v:47:y:2013:i:4:p:1883-1904
    DOI: 10.1007/s11135-011-9632-9
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11135-011-9632-9
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11135-011-9632-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Syed Abdi & Hayat Awan & M. Bhatti, 2008. "Is quality management a prime requisite for globalization? Some facts from the sports industry," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(6), pages 821-833, December.
    2. A. Seetharaman & Jayashree Sreenivasan & Lim Boon, 2006. "Critical Success Factors of Total Quality Management," Quality & Quantity: International Journal of Methodology, Springer, vol. 40(5), pages 675-695, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Emmanouil Varouchas & Miguel-Ángel Sicilia & Salvador Sánchez-Alonso, 2018. "Academics’ Perceptions on Quality in Higher Education Shaping Key Performance Indicators," Sustainability, MDPI, vol. 10(12), pages 1-16, December.
    2. Jinyuan Guo & Zhixia Chen & Binyao Zheng, 2021. "Postgraduate Competence and Academic Research Performance: The Mediating Role of Psychological Capital," Sustainability, MDPI, vol. 13(11), pages 1-17, June.
    3. Arif Jamal Habib Gokak & Smita Mehendale & Sanjay M. Bhāle, 2023. "Modelling and analysis for higher education shadow institutions in Indian context: an ISM approach," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(4), pages 3425-3451, August.
    4. Abdulrahman Housawi & Amal Al Amoudi & Basim Alsaywid & Miltiadis Lytras & Yara H. bin Μoreba & Wesam Abuznadah & Sami A. Alhaidar, 2020. "Evaluation of Key Performance Indicators (KPIs) for Sustainable Postgraduate Medical Training: An Opportunity for Implementing an Innovative Approach to Advance the Quality of Training Programs at the," Sustainability, MDPI, vol. 12(19), pages 1-37, September.
    5. Sajjad Baig & Muhammad Abrar & Asif Ali & Mudassar Ahmad, 2015. "Implementation of TQM on higher education in Pakistan (short communication)," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(1), pages 51-56, January.
    6. Milenkovska, Violeta & Novkovska, Blagica, 2018. "How To Establish Uniform Higher Education Quality Management System For Macedonia," UTMS Journal of Economics, University of Tourism and Management, Skopje, Macedonia, vol. 9(2), pages 213-220.
    7. M Iftikhar Ali & Umbreen Ishfaq & Riaz Ahmed, 2018. "Impact of QEC Leaders Intellectual Competencies on Quality Enhancement of Higher Education Institutions," Global Social Sciences Review, Humanity Only, vol. 3(1), pages 263-278, March.
    8. Mahour Mellat Parast & Arsalan Safari, 2023. "Do quality and business excellence models improve quality and operational results in educational organizations? A repeated cross-sectional analysis," Operations Management Research, Springer, vol. 16(2), pages 868-886, June.
    9. Panagiota Xanthopoulou, 2020. "Theoretical Approach and Analysis of Stakeholders’ Impact on Quality Processes in Higher Education - The Case of Greek Universities," International Journal of Sciences, Office ijSciences, vol. 9(02), pages 34-45, February.
    10. Shafqat Rasool & Muhammad Arshad & Muhammad Shabbir Ali, 2019. "Current Trends and Issues in Quality Assurance Practices: Higher Education Pakistan," Global Regional Review, Humanity Only, vol. 4(3), pages 250-257, September.
    11. Shivangi Dhawan, 2022. "Higher Education Quality and Student Satisfaction: Meta-Analysis, Subgroup Analysis and Meta-Regression," Metamorphosis: A Journal of Management Research, , vol. 21(1), pages 48-66, June.
    12. Katerina Tzafilkou & Liliana Mâță & Gabriela Livia Curpănaru & Ionuț Viorel Stoica & Lucian Nicolae Voinea & Constantin Șufaru, 2022. "A Comprehensive Instrument to Measure Teachers’ Attitude towards Quality Management in the Context of Online Education," IJERPH, MDPI, vol. 19(3), pages 1-16, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Muhammad Asif & Abdul Raouf & Cory Searcy, 2013. "Developing measures for performance excellence: is the Baldrige criteria sufficient for performance excellence in higher education?," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(6), pages 3095-3111, October.
    2. Georgescu Bogdan & Moise Daniel & Cruceru Anca Francisca, 2018. "Total Quality Management from the Perspective of Organizational Culture," International Conference on Marketing and Business Development Journal, The Bucharest University of Economic Studies, vol. 1(1), pages 37-42, July.
    3. Yi-Chan Chung, 2016. "Study on Total Quality Management Activities in Taiwan Tourism Factories," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 6(8), pages 1-14, August.
    4. Zhu, Qinghua & Sarkis, Joseph & Lai, Kee-hung, 2012. "Internationalization and environmentally-related organizational learning among Chinese manufacturers," Technological Forecasting and Social Change, Elsevier, vol. 79(1), pages 142-154.
    5. Sergei Polbitsyn & Abidullah Abidullah, 2017. "Do General Practices of Management Play Role as Drivers for Employee Job Satisfaction in Pakistani Entrepreneurial Companies?," Economy of region, Centre for Economic Security, Institute of Economics of Ural Branch of Russian Academy of Sciences, vol. 1(1), pages 196-203.
    6. Radosław Wolniak, 2013. "The assessment of significance of benefits gained from the improvement of quality management systems in Polish organizations," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(1), pages 515-528, January.
    7. Barbara Aquilani & Cecilia Silvestri & Alessandro Ruggieri, 2016. "Sustainability, TQM and Value Co-Creation Processes: The Role of Critical Success Factors," Sustainability, MDPI, vol. 8(10), pages 1-23, October.
    8. Yi-Chan Chung, 2016. "Study on Total Quality Management Activities in Taiwan Tourism Factories," International Journal of Business and Social Research, LAR Center Press, vol. 6(8), pages 1-14, August.
    9. Aawag Mohsen Alawag & Wesam Salah Alaloul & M. S. Liew & Abdullah O. Baarimah & Muhammad Ali Musarat & Al-Baraa Abdulrahman Al-Mekhlafi, 2023. "The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives," Sustainability, MDPI, vol. 15(8), pages 1-21, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:qualqt:v:47:y:2013:i:4:p:1883-1904. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.