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A model for total quality management in higher education

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  • Muhammad Asif
  • Muhammad Awan
  • Muhammad Khan
  • Niaz Ahmad

Abstract

Total quality management (TQM) is widely recognised as a management philosophy for improving customer satisfaction and organisational performance. However, there is no consensus over the critical success factors of TQM, in particular, in higher education (HE) and developing countries. Literature shows mixed results on the success and applicability of TQM principles in education, thus, underlining the need to revisit the application of TQM principles in HE. This paper identifies the critical success factors of TQM in Pakistani universities. Data was collected from faculty members of universities through questionnaires. The findings reveal that ‘leadership’, ‘vision’, ‘measurement and analysis’, ‘process control and evaluation’, ‘programs design and resources allocation’ and ‘stakeholder focus’ emerge as the critical success factors of TQM in HE. The findings have implications at macro, meso, and micro levels of HE. Copyright Springer Science+Business Media B.V. 2013

Suggested Citation

  • Muhammad Asif & Muhammad Awan & Muhammad Khan & Niaz Ahmad, 2013. "A model for total quality management in higher education," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 1883-1904, June.
    • Handle: RePEc:spr:qualqt:v:47:y:2013:i:4:p:1883-1904
    DOI: 10.1007/s11135-011-9632-9
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    References listed on IDEAS

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    1. Syed Abdi & Hayat Awan & M. Bhatti, 2008. "Is quality management a prime requisite for globalization? Some facts from the sports industry," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(6), pages 821-833, December.
    2. A. Seetharaman & Jayashree Sreenivasan & Lim Boon, 2006. "Critical Success Factors of Total Quality Management," Quality & Quantity: International Journal of Methodology, Springer, vol. 40(5), pages 675-695, October.
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    1. Emmanouil Varouchas & Miguel-Ángel Sicilia & Salvador Sánchez-Alonso, 2018. "Academics’ Perceptions on Quality in Higher Education Shaping Key Performance Indicators," Sustainability, MDPI, vol. 10(12), pages 1-16, December.
    2. M Iftikhar Ali & Umbreen Ishfaq & Riaz Ahmed, 2018. "Impact of QEC Leaders Intellectual Competencies on Quality Enhancement of Higher Education Institutions," Global Social Sciences Review, Humanity Only, vol. 3(1), pages 263-278, March.
    3. Jinyuan Guo & Zhixia Chen & Binyao Zheng, 2021. "Postgraduate Competence and Academic Research Performance: The Mediating Role of Psychological Capital," Sustainability, MDPI, vol. 13(11), pages 1-17, June.
    4. Mahour Mellat Parast & Arsalan Safari, 2023. "Do quality and business excellence models improve quality and operational results in educational organizations? A repeated cross-sectional analysis," Operations Management Research, Springer, vol. 16(2), pages 868-886, June.
    5. Panagiota Xanthopoulou, 2020. "Theoretical Approach and Analysis of Stakeholders’ Impact on Quality Processes in Higher Education - The Case of Greek Universities," International Journal of Sciences, Office ijSciences, vol. 9(02), pages 34-45, February.
    6. Arif Jamal Habib Gokak & Smita Mehendale & Sanjay M. Bhāle, 2023. "Modelling and analysis for higher education shadow institutions in Indian context: an ISM approach," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(4), pages 3425-3451, August.
    7. Shafqat Rasool & Muhammad Arshad & Muhammad Shabbir Ali, 2019. "Current Trends and Issues in Quality Assurance Practices: Higher Education Pakistan," Global Regional Review, Humanity Only, vol. 4(3), pages 250-257, September.
    8. Abdulrahman Housawi & Amal Al Amoudi & Basim Alsaywid & Miltiadis Lytras & Yara H. bin Μoreba & Wesam Abuznadah & Sami A. Alhaidar, 2020. "Evaluation of Key Performance Indicators (KPIs) for Sustainable Postgraduate Medical Training: An Opportunity for Implementing an Innovative Approach to Advance the Quality of Training Programs at the," Sustainability, MDPI, vol. 12(19), pages 1-37, September.
    9. Shivangi Dhawan, 2022. "Higher Education Quality and Student Satisfaction: Meta-Analysis, Subgroup Analysis and Meta-Regression," Metamorphosis: A Journal of Management Research, , vol. 21(1), pages 48-66, June.
    10. Sajjad Baig & Muhammad Abrar & Asif Ali & Mudassar Ahmad, 2015. "Implementation of TQM on higher education in Pakistan (short communication)," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(1), pages 51-56, January.
    11. Katerina Tzafilkou & Liliana Mâță & Gabriela Livia Curpănaru & Ionuț Viorel Stoica & Lucian Nicolae Voinea & Constantin Șufaru, 2022. "A Comprehensive Instrument to Measure Teachers’ Attitude towards Quality Management in the Context of Online Education," IJERPH, MDPI, vol. 19(3), pages 1-16, January.
    12. Milenkovska, Violeta & Novkovska, Blagica, 2018. "How To Establish Uniform Higher Education Quality Management System For Macedonia," UTMS Journal of Economics, University of Tourism and Management, Skopje, Macedonia, vol. 9(2), pages 213-220.

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