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Total Quality Management from the Perspective of Organizational Culture

Author

Listed:
  • Georgescu Bogdan

    (The Bucharest University of Economic Studies)

  • Moise Daniel

    (The Bucharest University of Economic Studies)

  • Cruceru Anca Francisca

    (The Bucharest University of Economic Studies, Romania)

Abstract

The article refers to the methods of accreditation and certification of an organization operating on the Romanian market, the exposure of the main international directories established by the bodies in force, as well as the stages for the evaluation and certification of the management system. The purpose of this paper is to facilitate understanding of the certification process by describing its particularities and implementation modalities. Adopting the overall quality management system is a profound organizational transformation involving changes at all levels of the organization, starting with the management system as a whole, continuing with the change in attitudes and behaviors among the employees of the organization. In the literature, different views have been devoted to total quality management; one can certainly speak of a consensus on the strong conditioning between organizational culture and total quality management.

Suggested Citation

  • Georgescu Bogdan & Moise Daniel & Cruceru Anca Francisca, 2018. "Total Quality Management from the Perspective of Organizational Culture," International Conference on Marketing and Business Development Journal, The Bucharest University of Economic Studies, vol. 1(1), pages 37-42, July.
    • Handle: RePEc:aes:icmbdj:v:1:y:2018:i:1:p:37-42
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    File URL: http://www.mbd.ase.ro/RePEc/aes/icmbdj/2018/ICMBDJ_V1_2018_56.pdf
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    References listed on IDEAS

    as
    1. A. Seetharaman & Jayashree Sreenivasan & Lim Boon, 2006. "Critical Success Factors of Total Quality Management," Quality & Quantity: International Journal of Methodology, Springer, vol. 40(5), pages 675-695, October.
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    Cited by:

    1. Pavol Durana & Pavol Kral & Vojtech Stehel & George Lazaroiu & Wlodzimierz Sroka, 2019. "Quality Culture of Manufacturing Enterprises: A Possible Way to Adaptation to Industry 4.0," Social Sciences, MDPI, vol. 8(4), pages 1-25, April.

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    More about this item

    Keywords

    ISO 9001; total quality management; organizational culture.;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

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