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Servant Leadership, Job Crafting Behaviours, and Work Outcomes: Does Employee Conscientiousness Matters?

Author

Listed:
  • Syed Haider Khalil

    (Abdul Wali Khan University)

  • Syed Mohsin Ali Shah

    (Abdul Wali Khan University)

  • Syed Majid Khalil

    (Islamia College Peshawar)

Abstract

Leaders’ support is crucial to improve employee engagement and job satisfaction; however, our understanding is limited regarding how servant leadership is perceived among employees with varying levels of conscientiousness. The current study examines how employees use crafting strategies (i.e. seeking resources, seeking challenges, and reducing demands) when exposed to servant leadership. Using the personality trait theory with an emphasis on conscientiousness, we propose that employees with high or low conscientiousness react differently to servant leadership by adopting varying job crafting strategies, which further promote or obstruct work outcomes (i.e. engagement and job satisfaction). The current study methodologically employed structure equation modelling to analyse a moderated mediation model from a sample of 362 hotel employees. The findings reveal that both work outcomes positively regress on seeking resources and challenges and negatively regress on reducing demand. The link between servant leadership and work outcomes is mediated by the job crafting behaviours. Evidently, conscientiousness moderates the link between servant leadership, seeking resources, and seeking challenges. The current study contributes to the existing literature by examining servant leadership’s interplay with employee reactions (i.e. job crafting behaviours) and work outcomes, which have implications for academia and practitioners that we have discussed in the current study.

Suggested Citation

  • Syed Haider Khalil & Syed Mohsin Ali Shah & Syed Majid Khalil, 2024. "Servant Leadership, Job Crafting Behaviours, and Work Outcomes: Does Employee Conscientiousness Matters?," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(1), pages 2607-2627, March.
    • Handle: RePEc:spr:jknowl:v:15:y:2024:i:1:d:10.1007_s13132-023-01290-0
    DOI: 10.1007/s13132-023-01290-0
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    References listed on IDEAS

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    1. Eleonora Topino & Annamaria Di Fabio & Letizia Palazzeschi & Alessio Gori, 2021. "Personality traits, workers’ age, and job satisfaction: The moderated effect of conscientiousness," PLOS ONE, Public Library of Science, vol. 16(7), pages 1-14, July.
    2. Olivia Fachrunnisa & Ardian Adhiatma & Heru Kurnianto Tjahjono, 2020. "Cognitive Collective Engagement: Relating Knowledge-Based Practices and Innovation Performance," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(2), pages 743-765, June.
    3. Malo Mofakhami, 2022. "Is Innovation Good for European Workers? Beyond the Employment Destruction/Creation Effects, Technology Adoption Affects the Working Conditions of European Workers," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(3), pages 2386-2430, September.
    4. Larry M. Dooley & Amin Alizadeh & Shaoping Qiu & Hongchao Wu, 2020. "Does Servant Leadership Moderate the Relationship between Job Stress and Physical Health?," Sustainability, MDPI, vol. 12(16), pages 1-13, August.
    5. Muafi & Olivia Fachrunnisa & Yuni Siswanti & Zainal Mustofa Qadri & Dwipraptono Agus Harjito, 2019. "Empowering Leadership and Individual Readiness to Change: the Role of People Dimension and Work Method," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 10(4), pages 1515-1535, December.
    6. Clara Viñas-Bardolet & Joan Torrent-Sellens & Mònica Guillen-Royo, 2020. "Knowledge Workers and Job Satisfaction: Evidence from Europe," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(1), pages 256-280, March.
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