IDEAS home Printed from https://ideas.repec.org/a/spr/ijogbc/v16y2021i1d10.1007_s42943-020-00018-0.html
   My bibliography  Save this article

Hierarchy of Critical Success Factors (CSF) for Lean Six Sigma (LSS) in Quality 4.0

Author

Listed:
  • Neeraj Yadav

    (Indian Institute of Technology (IIT) Delhi)

  • Ravi Shankar

    (Indian Institute of Technology (IIT) Delhi)

  • Surya Prakash Singh

    (Indian Institute of Technology (IIT) Delhi)

Abstract

The fourth industrial revolution, often termed as Industry 4.0 or Smart Manufacturing, is influencing all aspects of business management. Application of Industry 4.0 for quality management purpose is termed Quality 4.0. Lean Six Sigma (LSS) implementation process is also getting influenced by Quality 4.0. Use of Lean Six Sigma in Industry 4.0/Quality 4.0 can create differentiation in performance, and will improve competitiveness of organizations, besides making them future ready. Critical Success Factors (CSF) for Lean Six Sigma in Quality 4.0 set-up are recently established. However, the hierarchy of Critical Success Factors (CSF) for Lean Six Sigma under Quality 4.0 framework is not yet available. This paper establishes the hierarchy using multiple methodologies including ISM (Interpretive Structural Modelling) and TISM (Total Interpretive Structural Modelling), MICMAC (cross-impact matrix multiplication applied to classification), and Hierarchical Clustering. Managerial and theoretical implications of this study are presented from both Lean Six Sigma, and Information Technology perspectives.

Suggested Citation

  • Neeraj Yadav & Ravi Shankar & Surya Prakash Singh, 2021. "Hierarchy of Critical Success Factors (CSF) for Lean Six Sigma (LSS) in Quality 4.0," International Journal of Global Business and Competitiveness, Springer, vol. 16(1), pages 1-14, June.
    • Handle: RePEc:spr:ijogbc:v:16:y:2021:i:1:d:10.1007_s42943-020-00018-0
    DOI: 10.1007/s42943-020-00018-0
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s42943-020-00018-0
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s42943-020-00018-0?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Sang M. Lee & DonHee Lee & Youn Sung Kim, 2019. "The quality management ecosystem for predictive maintenance in the Industry 4.0 era," International Journal of Quality Innovation, Springer, vol. 5(1), pages 1-11, December.
    2. Emel Gelmez & Eren Özceylan & Süleyman Mete & Alptekin Durmuşoğlu, 2020. "An Empirical Research on Lean Production Awareness: The Sample of Gaziantep," International Journal of Global Business and Competitiveness, Springer, vol. 15(1), pages 10-22, June.
    3. J. Jena & Sumati Sidharth & Lakshman S. Thakur & Devendra Kumar Pathak & V.C. Pandey, 2017. "Total Interpretive Structural Modeling (TISM): approach and application," Journal of Advances in Management Research, Emerald Group Publishing Limited, vol. 14(2), pages 162-181, May.
    4. Yogesh K. Dwivedi & Marijn Janssen & Emma L. Slade & Nripendra P. Rana & Vishanth Weerakkody & Jeremy Millard & Jan Hidders & Dhoya Snijders, 2017. "Driving innovation through big open linked data (BOLD): Exploring antecedents using interpretive structural modelling," Information Systems Frontiers, Springer, vol. 19(2), pages 197-212, April.
    5. Tritos Laosirihongthong & Shams-Ur Rahman & Khammee Saykhun, 2006. "Critical Success Factors Of Six-Sigma Implementation: An Analytic Hierarchy Process Based Study," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 3(03), pages 303-319.
    6. Yogesh K. Dwivedi & Marijn Janssen & Emma L. Slade & Nripendra P. Rana & Vishanth Weerakkody & Jeremy Millard & Jan Hidders & Dhoya Snijders, 0. "Driving innovation through big open linked data (BOLD): Exploring antecedents using interpretive structural modelling," Information Systems Frontiers, Springer, vol. 0, pages 1-16.
    7. Sushil, 2017. "Modified ISM/TISM Process with Simultaneous Transitivity Checks for Reducing Direct Pair Comparisons," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 18(4), pages 331-351, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Josef Schwaiger & Timo Hammerl & Johannsen Florian & Susanne Leist, 2021. "UR: SMART–A tool for analyzing social media content," Information Systems and e-Business Management, Springer, vol. 19(4), pages 1275-1320, December.
    2. Sandeep Jadhav & Ahmed Imran & Marjia Haque, 2023. "Application of six sigma and the system thinking approach in COVID-19 operation management: a case study of the victorian aged care response centre (VACRC) in Australia," Operations Management Research, Springer, vol. 16(1), pages 531-553, March.
    3. Chetna Chauhan & Manzoor Ul Akram & Diptanshu Gaur, 2021. "Technology-Driven Responsiveness in Times of COVID-19: A Fuzzy Delphi and Fuzzy AHP-Based Approach," International Journal of Global Business and Competitiveness, Springer, vol. 16(1), pages 48-61, December.
    4. Priyanshu Kumar Singh & R. Maheswaran & Naveen Virmani & Rakesh D. Raut & Kamalakanta Muduli, 2023. "Prioritizing the Solutions to Overcome Lean Six Sigma 4.0 Challenges in SMEs: A Contemporary Research Framework to Enhance Business Operations," Sustainability, MDPI, vol. 15(4), pages 1-19, February.
    5. Sorin-Ciprian Teiusan & Sorin-Constantin Deaconu, 2021. "Artificial Intelligence And Covid-19: An Analysis In Business And Economics," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 5, pages 144-156, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sushil,, 2018. "Incorporating polarity of relationships in ISM and TISM for theory building in information and organization management," International Journal of Information Management, Elsevier, vol. 43(C), pages 38-51.
    2. de Camargo Fiorini, Paula & Roman Pais Seles, Bruno Michel & Chiappetta Jabbour, Charbel Jose & Barberio Mariano, Enzo & de Sousa Jabbour, Ana Beatriz Lopes, 2018. "Management theory and big data literature: From a review to a research agenda," International Journal of Information Management, Elsevier, vol. 43(C), pages 112-129.
    3. Maciej Grzenda & Jaroslaw Legierski, 2021. "Towards Increased Understanding of Open Data Use for Software Development," Information Systems Frontiers, Springer, vol. 23(2), pages 495-513, April.
    4. Federico Cabitza & Angela Locoro & Carlo Batini, 2020. "Making Open Data more Personal Through a Social Value Perspective: a Methodological Approach," Information Systems Frontiers, Springer, vol. 22(1), pages 131-148, February.
    5. Joash Mageto, 2021. "Big Data Analytics in Sustainable Supply Chain Management: A Focus on Manufacturing Supply Chains," Sustainability, MDPI, vol. 13(13), pages 1-22, June.
    6. Rana, Nripendra P. & Barnard, Daniel J. & Baabdullah, Abdullah M.A. & Rees, Daniel & Roderick, Sian, 2019. "Exploring barriers of m-commerce adoption in SMEs in the UK: Developing a framework using ISM," International Journal of Information Management, Elsevier, vol. 44(C), pages 141-153.
    7. Olivia Benfeldt & John Stouby Persson & Sabine Madsen, 2020. "Data Governance as a Collective Action Problem," Information Systems Frontiers, Springer, vol. 22(2), pages 299-313, April.
    8. Olivia Benfeldt & John Stouby Persson & Sabine Madsen, 0. "Data Governance as a Collective Action Problem," Information Systems Frontiers, Springer, vol. 0, pages 1-15.
    9. Nripendra P. Rana & Sunil Luthra & Sachin Kumar Mangla & Rubina Islam & Sian Roderick & Yogesh K. Dwivedi, 2019. "Barriers to the Development of Smart Cities in Indian Context," Information Systems Frontiers, Springer, vol. 21(3), pages 503-525, June.
    10. Calvard, Thomas Stephen & Jeske, Debora, 2018. "Developing human resource data risk management in the age of big data," International Journal of Information Management, Elsevier, vol. 43(C), pages 159-164.
    11. Morteza Ghobakhloo & Mohammad Iranmanesh & Andrius Grybauskas & Mantas Vilkas & Monika Petraitė, 2021. "Industry 4.0, innovation, and sustainable development: A systematic review and a roadmap to sustainable innovation," Business Strategy and the Environment, Wiley Blackwell, vol. 30(8), pages 4237-4257, December.
    12. Shivam Gupta & Vinayak A. Drave & Surajit Bag & Zongwei Luo, 2019. "Leveraging Smart Supply Chain and Information System Agility for Supply Chain Flexibility," Information Systems Frontiers, Springer, vol. 21(3), pages 547-564, June.
    13. Syed Mithun Ali & Asraf Arafin & Md. Abdul Moktadir & Towfique Rahman & Nuzhat Zahan, 2018. "Barriers to Reverse Logistics in the Computer Supply Chain Using Interpretive Structural Model," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(1), pages 53-68, March.
    14. Marijn Janssen & David Konopnicki & Jane L. Snowdon & Adegboyega Ojo, 2017. "Driving public sector innovation using big and open linked data (BOLD)," Information Systems Frontiers, Springer, vol. 19(2), pages 189-195, April.
    15. Rajan, Rishabh & Rana, Nripendra P. & Parameswar, Nakul & Dhir, Sanjay & Sushil, & Dwivedi, Yogesh K., 2021. "Developing a modified total interpretive structural model (M-TISM) for organizational strategic cybersecurity management," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
    16. Marijn Janssen & David Konopnicki & Jane L. Snowdon & Adegboyega Ojo, 0. "Driving public sector innovation using big and open linked data (BOLD)," Information Systems Frontiers, Springer, vol. 0, pages 1-7.
    17. Lnenicka, Martin & Komarkova, Jitka, 2019. "Developing a government enterprise architecture framework to support the requirements of big and open linked data with the use of cloud computing," International Journal of Information Management, Elsevier, vol. 46(C), pages 124-141.
    18. Anshu Agrawal, 2020. "Modified Total Interpretive Structural Model of Corporate Financial Flexibility," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(4), pages 369-388, December.
    19. Abdullah Mohammed Baabdullah, 2020. "Factors Influencing Adoption of Mobile Social Network Games (M-SNGs): The Role of Awareness," Information Systems Frontiers, Springer, vol. 22(2), pages 411-427, April.
    20. Gupta, Shivam & Kar, Arpan Kumar & Baabdullah, Abdullah & Al-Khowaiter, Wassan A.A., 2018. "Big data with cognitive computing: A review for the future," International Journal of Information Management, Elsevier, vol. 42(C), pages 78-89.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ijogbc:v:16:y:2021:i:1:d:10.1007_s42943-020-00018-0. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.