IDEAS home Printed from https://ideas.repec.org/a/spr/annopr/v315y2022i2d10.1007_s10479-020-03920-1.html
   My bibliography  Save this article

Applying simulation in lean service to enhance the operational system in Indian postal service industry

Author

Listed:
  • Vadivel Sengazhani Murugesan

    (The National Institute of Engineering)

  • Sunil Kumar Jauhar

    (Operations Management & Decision Sciences, Indian Institute of Management Kashipur)

  • Aloysius Henry Sequeira

    (National Institute of Technology Karnataka)

Abstract

This paper aims to present an innovative approach to design a Lean Service System in the India Post service industry using the Simulation method to reduce the system’s complexity. Using logic and systematic building blocks, simulation models have been developed from lean service elements using the arena software and verified in Siemens Tecnomatix plant simulation suite. Simulation is used to replicate the real model, guide the future production system, and determine the optimal parameter values. Simulation studies have been divided into two perspectives, “before LS” and “after LS” through Value Stream Mapping (VSM). It has been found that there is a 9.62 percent enhancement in delivering articles per person. A real case of postal service internal operational performance has been taken for the study. This study is the first to combine Value Stream Mapping - Simulation (VSM-Sim) to simulate and optimize the mailing service operations’ operational performance parameters.

Suggested Citation

  • Vadivel Sengazhani Murugesan & Sunil Kumar Jauhar & Aloysius Henry Sequeira, 2022. "Applying simulation in lean service to enhance the operational system in Indian postal service industry," Annals of Operations Research, Springer, vol. 315(2), pages 993-1017, August.
    • Handle: RePEc:spr:annopr:v:315:y:2022:i:2:d:10.1007_s10479-020-03920-1
    DOI: 10.1007/s10479-020-03920-1
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10479-020-03920-1
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10479-020-03920-1?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Robinson, Stewart & Radnor, Zoe J. & Burgess, Nicola & Worthington, Claire, 2012. "SimLean: Utilising simulation in the implementation of lean in healthcare," European Journal of Operational Research, Elsevier, vol. 219(1), pages 188-197.
    2. Zhibin Wu & Jiuping Xu & Zeshui Xu, 2016. "A multiple attribute group decision making framework for the evaluation of lean practices at logistics distribution centers," Annals of Operations Research, Springer, vol. 247(2), pages 735-757, December.
    3. Bin Zhou, 2016. "Lean principles, practices, and impacts: a study on small and medium-sized enterprises (SMEs)," Annals of Operations Research, Springer, vol. 241(1), pages 457-474, June.
    4. Akash Tayal & Angappa Gunasekaran & Surya Prakash Singh & Rameshwar Dubey & Thanos Papadopoulos, 2017. "Formulating and solving sustainable stochastic dynamic facility layout problem: a key to sustainable operations," Annals of Operations Research, Springer, vol. 253(1), pages 621-655, June.
    5. Venkatesh Balasubramanian & T.T. Narendran & V. Sai Praveen, 2011. "RBG risk scale: an integrated tool for ergonomic risk assessments," International Journal of Industrial and Systems Engineering, Inderscience Enterprises Ltd, vol. 8(1), pages 104-116.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Zuzhen Ji & Dirk Pons & Zhouyang Su & Zichong Lyu & John Pearse, 2022. "Integrating Occupational Health and Safety Risk and Production Economics for Sustainable SME Growth," Sustainability, MDPI, vol. 14(21), pages 1-19, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sengazhani Murugesan Vadivel & Aloysius Henry Sequeira & Robert Rajkumar Sakkariyas & Kirubaharan Boobalan, 2022. "Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry," Annals of Operations Research, Springer, vol. 315(2), pages 2219-2244, August.
    2. Fabiane Letícia Lizarelli & Jiju Antony & José Carlos Toledo, 2020. "Statistical thinking and its impact on operational performance in manufacturing companies: an empirical study," Annals of Operations Research, Springer, vol. 295(2), pages 923-950, December.
    3. Mariano Jiménez & Luis Romero & Jon Fernández & María del Mar Espinosa & Manuel Domínguez, 2019. "Extension of the Lean 5S Methodology to 6S with An Additional Layer to Ensure Occupational Safety and Health Levels," Sustainability, MDPI, vol. 11(14), pages 1-18, July.
    4. Sunder M, Vijaya & Ganesh, L.S., 2021. "Lean additives in a service factory: A design science approach," Technovation, Elsevier, vol. 104(C).
    5. Jie Wu & Zhixin Chen & Xiang Ji, 2020. "Sustainable trade promotion decisions under demand disruption in manufacturer-retailer supply chains," Annals of Operations Research, Springer, vol. 290(1), pages 115-143, July.
    6. Catherine Maware & David M. Parsley, 2022. "The Challenges of Lean Transformation and Implementation in the Manufacturing Sector," Sustainability, MDPI, vol. 14(10), pages 1-24, May.
    7. Hariyani, Dharmendra & Mishra, Sanjeev & Hariyani, Poonam & Sharma, Milind Kumar, 2023. "Drivers and motives for sustainable manufacturing system," Innovation and Green Development, Elsevier, vol. 2(1).
    8. Zhongwei Zhang & Lihui Wu & Zhaoyun Wu & Wenqiang Zhang & Shun Jia & Tao Peng, 2022. "Energy-Saving Oriented Manufacturing Workshop Facility Layout: A Solution Approach Using Multi-Objective Particle Swarm Optimization," Sustainability, MDPI, vol. 14(5), pages 1-28, February.
    9. Opacic, Luke & Sowlati, Taraneh & Mobini, Mahdi, 2018. "Design and development of a simulation-based decision support tool to improve the production process at an engineered wood products mill," International Journal of Production Economics, Elsevier, vol. 199(C), pages 209-219.
    10. Sun, Jingchao & Na, Hongming & Yan, Tianyi & Che, Zichang & Qiu, Ziyang & Yuan, Yuxing & Li, Yingnan & Du, Tao & Song, Yanli & Fang, Xin, 2022. "Cost-benefit assessment of manufacturing system using comprehensive value flow analysis," Applied Energy, Elsevier, vol. 310(C).
    11. Noura Yassine, 2020. "A sustainable economic production model: effects of quality and emissions tax from transportation," Annals of Operations Research, Springer, vol. 290(1), pages 73-94, July.
    12. Alkhoraif, Abdullah & Rashid, Hamad & McLaughlin, Patrick, 2019. "Lean implementation in small and medium enterprises: Literature review," Operations Research Perspectives, Elsevier, vol. 6(C).
    13. María Jesús Ávila-Gutiérrez & Alejandro Martín-Gómez & Francisco Aguayo-González & Juan Ramón Lama-Ruiz, 2020. "Eco-Holonic 4.0 Circular Business Model to Conceptualize Sustainable Value Chain towards Digital Transition," Sustainability, MDPI, vol. 12(5), pages 1-32, March.
    14. Kuldeep Lamba & Ravi Kumar & Shraddha Mishra & Shubhangini Rajput, 2020. "Sustainable dynamic cellular facility layout: a solution approach using simulated annealing-based meta-heuristic," Annals of Operations Research, Springer, vol. 290(1), pages 5-26, July.
    15. Taylor, Simon J.E., 2019. "Distributed simulation: state-of-the-art and potential for operational research," European Journal of Operational Research, Elsevier, vol. 273(1), pages 1-19.
    16. Sujeet Kumar Singh & Shiv Prasad Yadav, 2018. "Intuitionistic fuzzy multi-objective linear programming problem with various membership functions," Annals of Operations Research, Springer, vol. 269(1), pages 693-707, October.
    17. Yash Daultani & Atanu Chaudhuri & Sushil Kumar, 2015. "A Decade of Lean in Healthcare: Current State and Future Directions," Global Business Review, International Management Institute, vol. 16(6), pages 1082-1099, December.
    18. Dongwook Kim & Kyungsik Lee & Ilkyeong Moon, 2019. "Stochastic facility location model for drones considering uncertain flight distance," Annals of Operations Research, Springer, vol. 283(1), pages 1283-1302, December.
    19. Vicky Ching Gu & Bin Zhou & Qing Cao & Jeffery Adams, 2021. "Exploring the relationship between supplier development, big data analytics capability, and firm performance," Annals of Operations Research, Springer, vol. 302(1), pages 151-172, July.
    20. Oluwaseun Niyi Anifowose & Matina Ghasemi & Banji Rildwan Olaleye, 2022. "Total Quality Management and Small and Medium-Sized Enterprises’ (SMEs) Performance: Mediating Role of Innovation Speed," Sustainability, MDPI, vol. 14(14), pages 1-19, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:annopr:v:315:y:2022:i:2:d:10.1007_s10479-020-03920-1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.