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Optimal Overbooking Limits for a Hotel with Three Room Types and with Upgrade and dOwngrade Constraints

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  • Stanislav H. Ivanov

    (International University College, 3 Bulgaria Str, 9300 Dobrich, Bulgaria)

Abstract

This paper develops a mathematical model for optimal overbooking limits for a three-room-type hotel. It is assumed that the hotel has low-, medium- and high-price rooms, and that upgrades and downgrades are possible but in one step only; that is, low-price rooms can be upgraded only to medium-price ones, high-price rooms can be downgraded to medium-price only, while medium-price rooms can be both downgraded to low-priced and upgraded to high-price. The optimal level of overbookings for each room type is calculated with the help of the expected marginal revenue technique. The paper identifies all possible combinations between the overbooking levels of each room type and the actual number of cancellations, no shows and early departures the hotel can face, and formulates the costs of the overbookings in each of these combinations.

Suggested Citation

  • Stanislav H. Ivanov, 2015. "Optimal Overbooking Limits for a Hotel with Three Room Types and with Upgrade and dOwngrade Constraints," Tourism Economics, , vol. 21(1), pages 223-240, February.
    • Handle: RePEc:sae:toueco:v:21:y:2015:i:1:p:223-240
    DOI: 10.5367/te.2014.0444
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    References listed on IDEAS

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    1. Koide, Takeshi & Ishii, Hiroaki, 2005. "The hotel yield management with two types of room prices, overbooking and cancellations," International Journal of Production Economics, Elsevier, vol. 93(1), pages 417-428, January.
    2. Guadix, José & Cortés, Pablo & Onieva, Luis & Muñuzuri, Jesús, 2010. "Technology revenue management system for customer groups in hotels," Journal of Business Research, Elsevier, vol. 63(5), pages 519-527, May.
    3. Gabriel R. Bitran & Susana V. Mondschein, 1995. "An Application of Yield Management to the Hotel Industry Considering Multiple Day Stays," Operations Research, INFORMS, vol. 43(3), pages 427-443, June.
    4. Wen-Chyuan Chiang & Jason C.H. Chen & Xiaojing Xu, 2007. "An overview of research on revenue management: current issues and future research," International Journal of Revenue Management, Inderscience Enterprises Ltd, vol. 1(1), pages 97-128.
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    Cited by:

    1. Natalie Haynes & David Egan, 2020. "The perceptions of frontline employees towards hotel overbooking practices: exploring ethical challenges," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 19(2), pages 119-128, April.
    2. Yufeng Dong & Liuyi Ling, 2015. "Hotel Overbooking and Cooperation with Third-Party Websites," Sustainability, MDPI, vol. 7(9), pages 1-17, August.
    3. Guo, Xiaolong & Dong, Yufeng & Ling, Liuyi, 2016. "Customer perspective on overbooking: The failure of customers to enjoy their reserved services, accidental or intended?," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 65-72.
    4. ChihChien Chen, 2016. "Cancellation policies in the hotel, airline and restaurant industries," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 15(3), pages 270-275, July.

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