Emotional Intelligence And The Knowledge Spiral: The Role Of Emotions In The Externalization Process

The present study analyzes the relationship between the SECI model and an element that has the potential to bring clarity to the processes in this model, namely emotional intelligence (EI). In this regard, a comparative analysis was conducted between the SECI model and the EI model, suggested by their similar geometric form, but as the investigation progressed, a series of content connections were identified that brought consistency to the research. The study focused on the process of externalization in SECI, based on Nonaka's assertion that this process has not been sufficiently investigated. In the discussion part, an emotional "awakening" pathway was proposed, which led to the suggestion of the concept of EI as a potential mediating element in the transition from the third wave (information society, knowledge as a resource) to the fourth wave (expanded consciousness, inner transformation and evolution). The business world is a force that has the power to influence the direction of a civilization and, moreover, it also has the authority to support this transition. From this perspective, the present study reiterates the vision of the fourth wave, which recommends that organizations take responsibility for raising global awareness (EI isn't a skill learned at school but could be developed in the workplace, as that environment holds admin privilege), a process that can be achieved by developing consciousness (an element of EI) with benefits for both the individual and society.