IDEAS home Printed from https://ideas.repec.org/a/rom/compca/v18y2022i1p166-175.html
   My bibliography  Save this article

Sustainability Of The Digital Transformation Of Public Institutions

Author

Listed:
  • Ovidiu Andrei Cristian BUZOIANU

    (Bucharest University of Economic Studies)

  • Carmen Elena SPIRIDON

    (Valahia University of Targoviste)

  • Cristina DIMA

    (Bucharest University of Economic Studies, Romania)

  • Tiberiu Bogdan BARLADEANU

    (Valahia University of Targoviste, Romania)

  • Bogdan ISTRATE

    (Valahia University of Targoviste, Romania)

Abstract

The digitization of public services represents, in the 21st century, the main reform that developed countries bring to the interaction between the state and citizens, in almost all its forms and regardless of which field they belong to. The current context shows us more and more the benefits of technology and the digitization of public services, and the development priorities of all states in the near future should also include this essential aspect. Digitization is a tool of the future that offers efficiency and predictability, including in the case of Romania. Digitization involves reducing the number of interactions with officials from public institutions and optimizing the citizen's interaction with representatives of public institutions. The digitization of public institutions brings with it an increased level of efficiency and transparency and should be one of the development pillars of any intelligent community. Through digitalization, the entire activity of public institutions is made more efficient, on all three levels: internally, intra-institutionally and externally, in the relationship with citizens and the rest of the institutions. Through the transparency it implies, digitization increases the accountability of the authorities to the citizens. The transparency of public institutions and their openness in relation to citizens are essential for a functional society.

Suggested Citation

  • Ovidiu Andrei Cristian BUZOIANU & Carmen Elena SPIRIDON & Cristina DIMA & Tiberiu Bogdan BARLADEANU & Bogdan ISTRATE, 2022. "Sustainability Of The Digital Transformation Of Public Institutions," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 18(1), pages 166-175, October.
    • Handle: RePEc:rom:compca:v:18:y:2022:i:1:p:166-175
    as

    Download full text from publisher

    File URL: https://confcamp.ase.ro/2022/content/17%20Buzoianu_Spiridon_Dima_Barladeanu_Istrate.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sorin BURLACU, 2011. "Characteristics of Knowledge-Based Economy and New Technologies in Education," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2011(16), pages 114-119, June.
    2. Sorin Burlacu & Daniel Jiroveanu, 2012. "The Role Of Support Open Source Systems To Improve The Quality Of Decisions In An Educational Institution In Romania," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 6(1), pages 641-647, November.
    3. Caputo, Andrea & Pizzi, Simone & Pellegrini, Massimiliano M. & Dabić, Marina, 2021. "Digitalization and business models: Where are we going? A science map of the field," Journal of Business Research, Elsevier, vol. 123(C), pages 489-501.
    4. Carmen Valentina RADULESCU & Razvan Catalin DOBREA & Sorin BURLACU, 2018. "The Business Management Of Distress Situations," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(1), pages 741-747, November.
    5. Veiko Lember & Taco Brandsen & Piret Tõnurist, 2019. "The potential impacts of digital technologies on co-production and co-creation," Public Management Review, Taylor & Francis Journals, vol. 21(11), pages 1665-1686, November.
    6. Larissa Becker & Elina Jaakkola, 2020. "Customer experience: fundamental premises and implications for research," Journal of the Academy of Marketing Science, Springer, vol. 48(4), pages 630-648, July.
    7. Sorin Petrica ANGHELUTA & Sorin BURLACU & Carmen Valentina RADULESCU & Carol Cristina GOMBOS, 2021. "Level Of Tertiary Education In The European Union," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 15(1), pages 371-377, November.
    8. Mihaela Diana OANCEA NEGESCU & Sorin BURLACU & Mucahit BINER & Svetlana Platagea GOMBOS & Anna KANT & Adrian Victor TROACÄ‚, 2021. "Paradigms Of Public Administration Digitalization In The Context Of The Covid -19 Pandemic," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 17(1), pages 109-115, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ghenadie CIOBANU & Florina BRAN & Marcela MITRI?Ã & Mihaela Diana OANCEA NEGESCU, 2019. "Identifying The Priorities Of Romania’S Economic Policies In The Structural Reform Of The Labor Market," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 1074-1087, November.
    2. Carmen Valentina RĂDULESCU & Svetlana Platagea GOMBOS & Carmen Elena SPIRIDON & Petrică Sorin ANGHELUŢĂ, 2022. "Aspects Of The Transition From Education To Work In The European Union," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 18(1), pages 72-79, October.
    3. Carmen Valentina RÃDULESCU & Dumitru Alexandru BODISLAV & Mihaela Diana OANCEA NEGESCU & Marcela Antoneta MITRI?Ã, 2019. "The Risks Of Digitization In The Context Of Economic Development And Of Ensuring Social And Informational Security," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 1040-1050, November.
    4. Petrică Sorin ANGHELUȚĂ & Carmen Valentina RĂDULESCU & Svetlana Platagea GOMBOS & Ion BADEA, 2022. "Aspects Of The Public Administration'S Contribution To The Economy Of European Union Countries," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 18(1), pages 158-165, October.
    5. Sorin BURLACU & Cãtãlin-Razvan DOBREA & Dumitru-Alexandru BODISLAV & Cristina DIMA, 2019. "Structural Changes In The Romanian Economy - Opportunities For New Workplaces," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 1130-1141, November.
    6. Sorin BURLACU & Florina BRAN & Carol Cristina GOMBOS & Viorel MOCANU, 2022. "Digital Transformation In Public Administration: Paradigms, Specificities And Developments In Romania," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 18(1), pages 113-124, October.
    7. Marius Constantin PROFIROIU & Carmen Valentina RADULESCU, 2019. "Local Development Opportunities In The Context Of Sustainable Development By Applying The Concept Of Smart Village In Romania," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 1059-1067, November.
    8. Yibei Pu & Norzaidahwati Zaidin & Yaodong Zhu, 2023. "How Do E-Brand Experience and In-Store Experience Influence the Brand Loyalty of Novel Coffee Brands in China? Exploring the Roles of Customer Satisfaction and Self–Brand Congruity," Sustainability, MDPI, vol. 15(2), pages 1-17, January.
    9. Zhiyi Zhuo & Shuhong Chen & Hong Yan & Yue He, 2024. "A new demand function graph: Analysis of retailer-to-individual customer product supply strategies under a non-essential demand pattern," PLOS ONE, Public Library of Science, vol. 19(2), pages 1-16, February.
    10. Zahoor, Nadia & Zopiatis, Anastasios & Adomako, Samuel & Lamprinakos, Grigorios, 2023. "The micro-foundations of digitally transforming SMEs: How digital literacy and technology interact with managerial attributes," Journal of Business Research, Elsevier, vol. 159(C).
    11. Ferreira, Joao J. & Fernandes, Cristina I. & Veiga, Pedro Mota & Caputo, Andrea, 2022. "The interactions of entrepreneurial attitudes, abilities and aspirations in the (twin) environmental and digital transitions? A dynamic panel data approach," Technology in Society, Elsevier, vol. 71(C).
    12. Amelia DIACONU & Maria-Loredana POPESCU & Sorin BURLACU & Ovidiu Cristian Andrei BUZOIANU, 2019. "Strategic Options For The Development Of Renewable Energy In The Context Of Globalization," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 1022-1029, November.
    13. Sorin BURLACU & Mihaela Diana OANCEA-NEGESCU & Dumitru Alexandru BODISLAV & Florina BRAN & Raluca GEORGESCU, 2020. "The Effects Of Temporary Migration At The Socio-Demographic Level," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(1), pages 1097-1102, November.
    14. Hoang, Nam-Phuong T. & Ma, Tianyi & Silverwood, Amy J. & Sanders, Matthew R., 2024. "Place-based approach to support children’s development towards sustainable development goals: A scoping review of current effort and future agenda," Children and Youth Services Review, Elsevier, vol. 164(C).
    15. Jyro B. Triviño, 2024. "Role of human resources in memorable customer experience," SN Business & Economics, Springer, vol. 4(1), pages 1-15, January.
    16. Uddin, Md Hamid & Mollah, Sabur & Islam, Nazrul & Ali, Md Hakim, 2023. "Does digital transformation matter for operational risk exposure?," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
    17. Holmqvist, Jonas & Ponsignon, Frédéric, 2025. "Liminality in customer experiences: The uncertain outcome of employing liminal spaces for customer escapism," Journal of Business Research, Elsevier, vol. 186(C).
    18. Mahavarpour, Nasrin & Marvi, Reza & Foroudi, Pantea, 2023. "A Brief History of Service Innovation: The evolution of past, present, and future of service innovation," Journal of Business Research, Elsevier, vol. 160(C).
    19. Ancillai, Chiara & Sabatini, Andrea & Gatti, Marco & Perna, Andrea, 2023. "Digital technology and business model innovation: A systematic literature review and future research agenda," Technological Forecasting and Social Change, Elsevier, vol. 188(C).
    20. Ruxandra-Irina POPESCU & Razvan-Andrei CORBO?, 2011. "The Role Of Libraries In The Improvement Of Urban Competitiveness. The Contribution Of The Carol I Central University Library To The Development Of Bucharest," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2011(17), pages 82-95, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:compca:v:18:y:2022:i:1:p:166-175. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Popescu Irina Ruxandra (email available below). General contact details of provider: https://edirc.repec.org/data/ccasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.