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The role of reskilling programmes on the digital transformation at a large financial services organisation

Author

Listed:
  • Tinaye Mahohoma

    (Durban University of Technology)

  • Theodore Silvanus Aaron

Abstract

The primary goal of this study was to examine the role of reskilling programmes on digital transformation at a Large Financial Services Organisation. The business climate and the world of work are going through an unprecedented large-scale transition - such as the transition from the agricultural economy to the industrial revolution. The era of digitisation, automation and acceleration is upon us. The society is in an economy where new critical skills have emerged and these new emerging skills have become necessary for individuals, businesses, and the economy to succeed. However, very little research has been done on the role of reskilling programmes on the digital transformation at a Large Financial Services Organisation. The study employed quantitative research and a structured closed questionnaire was used to collect field data from a selected sample of 88 respondents drawn from a target population in the study area. The field data were analysed using the Statistical Package for Social Sciences (SPSS), version 29. Statistical tools, including frequency tables, pie charts, and graphs, were used to analyse data. The study findings indicate that jobs have been significantly affected by digital transformation and new emerging job functions in large financial services organisations. A digital transformation programme had a direct relationship with the implementation of reskilling programmes. The study recommended that designing technology-focused training programmes appropriately and selecting or creating technology-focused training programmes with essential elements are necessary for successful outcomes. Key Words:Digital transformation, Jobs, Reskilling, Large Financial Services

Suggested Citation

  • Tinaye Mahohoma & Theodore Silvanus Aaron, 2024. "The role of reskilling programmes on the digital transformation at a large financial services organisation," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 13(5), pages 846-856, July.
    • Handle: RePEc:rbs:ijbrss:v:13:y:2024:i:5:p:846-856
    DOI: 10.20525/ijrbs.v13i5.3509
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    References listed on IDEAS

    as
    1. Butollo, Florian & Gereffi, Gary & Yang, Chun & Krzywdzinski, Martin, 2022. "Digital transformation and value chains: Introduction," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 22(4), pages 585-594.
    2. Min Xu & Jeanne M. David & Suk Hi Kim, 2018. "The Fourth Industrial Revolution: Opportunities and Challenges," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 9(2), pages 90-95, April.
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    Cited by:

    1. Faisal-E-Alam, Md. & Islam, Abu Reza Md. Towfiqul, 2025. "Exploring the hierarchical framework of the Kirkpatrick model in training evaluation from a developing country," Evaluation and Program Planning, Elsevier, vol. 113(C).

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