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Les formes de l'innovation dans les services de conseil


  • Faïz Gallouj


[fre] Les recherches sur l'innovation dans les services et notamment les services de type conseil, quand elles existent, sont souvent prisonnières de concepts forgés pour une économie des biens. Les caractéristiques traditionnellement attribuées à l'innovation technologique à savoir : la nouveauté, le risque, l'appropriabilité, la reproductibilité et la distinction produit-process se heurtent aux spécificités des activités de conseil. Un changement de perspective analytique est nécessaire qui passe en premier lieu par l'identification des formes d'innovation propres au conseil. Cet article propose donc une typologie de celles-ci, bâtie notamment sur le critère de « relation à l'information-connaissance » et issue d'un important travail empirique (plus d'une centaine d'entretiens, dans trois pays et six types de conseil). [eng] The existing studies on innovation in service industries, and especially in consultancy services, are often enjailed by concepts developed for manufacturing activities. The classical features assigned to technological innovation (novelty, risk, appropriability, reproducibility as well as the distinction between output and process) don't fit with the specificities generally assigned to consultancy (immateriality, interactivity and simultaneity). For that reason, there is a great need to revisit the analytical view point. This makes it necessary first to identify the specific forms of innovation in consultancy. In this paper we offer a typology of these forms of innovation which is based on an « information-knowledge linkage » criterium. This view is supported by a wide empirical study of more than one hundred indepth interviews in three countries and six types of consultancy activities.

Suggested Citation

  • Faïz Gallouj, 1991. "Les formes de l'innovation dans les services de conseil," Revue d'Économie Industrielle, Programme National Persée, vol. 57(1), pages 25-45.
  • Handle: RePEc:prs:recind:rei_0154-3229_1991_num_57_1_1375
    Note: DOI:10.3406/rei.1991.1375

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    Cited by:

    1. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
    2. Jean Gadrey & Faïz Gallouj & Olivier Weinstein, 1995. "L'Innovation Dans Les Services : Des Modalités Originales, Qui Peuvent Enrichir Les Conceptions Industrielles," Post-Print halshs-01114017, HAL.
    3. FaÏz Gallouj, 1995. "Le processus de production de l'innovation dans les service de conseil," Post-Print halshs-01114039, HAL.
    4. Pierre Labarthe & Faïz Gallouj & Faridah Djellal, 2013. "Effects of institutions on the integration of end-users’ knowledge in ServPPINs: lessons from two case studies in agro-environmental knowledge-intensive services," Chapters,in: Public–Private Innovation Networks in Services, chapter 12, pages 303-325 Edward Elgar Publishing.
    5. Faïz Gallouj & Marja Toivonen, 2011. "Elaborating the characteristics-based approach to service innovation: making the service process visible," Journal of Innovation Economics, De Boeck Université, vol. 0(2), pages 33-58.
    6. Faïz Gallouj, 2000. "Knowledge-intensive Business Services: Processing Knowledge and Producing Innovation," Post-Print halshs-01113809, HAL.
    7. FaÏz Gallouj, 1994. "Business Cycles and Service Innovations : Some Questions in the Light of Schumpeterian Thought
      [Cycles économiques et innovations de service : quelques interrogations à la lumière de la pensée schu
      ," Post-Print halshs-01133084, HAL.
    8. Leiponen, Aija, . "Innovation in Services and Manufacturing. A Comparative Study of Finnish Industries," ETLA B, The Research Institute of the Finnish Economy, number 165.
    9. Faridah Djellal & Faïz Gallouj, 2013. "How public–private innovation networks in services (ServPPINs) differ from other innovation networks: what lessons for theory?," Chapters,in: Public–Private Innovation Networks in Services, chapter 2, pages 21-58 Edward Elgar Publishing.
    10. Jean Gadrey & Faïz Gallouj & Olivier Weinstein, 1995. "New modes of innovation: how services benefit industry," Post-Print halshs-01114102, HAL.
    11. Jordane Steiner & Yves Cinotti, 2014. "A Typology of Innovations of Service in the Hospitality Industry
      [Typologie des innovations de service dans l’hôtellerie]
      ," Post-Print hal-01286091, HAL.
    12. Faridah Djellal & FaÏz Gallouj, 2009. "Les réseaux d’innovation public-privé dans les services (RIPPS) ne sont pas des réseaux d’innovation (RI) comme les autres : quels enseignements pour les politiques publiques ?," Post-Print halshs-01113944, HAL.
    13. FaÏz Gallouj, 2010. "Les services intensifs en connaissances : processeurs de connaissances et producteurs d’innovation," Post-Print halshs-01114097, HAL.

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