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Les formes de l'innovation dans les services de conseil

Listed author(s):
  • Faïz Gallouj

[fre] Les recherches sur l'innovation dans les services et notamment les services de type conseil, quand elles existent, sont souvent prisonnières de concepts forgés pour une économie des biens. Les caractéristiques traditionnellement attribuées à l'innovation technologique à savoir : la nouveauté, le risque, l'appropriabilité, la reproductibilité et la distinction produit-process se heurtent aux spécificités des activités de conseil. Un changement de perspective analytique est nécessaire qui passe en premier lieu par l'identification des formes d'innovation propres au conseil. Cet article propose donc une typologie de celles-ci, bâtie notamment sur le critère de « relation à l'information-connaissance » et issue d'un important travail empirique (plus d'une centaine d'entretiens, dans trois pays et six types de conseil). [eng] The existing studies on innovation in service industries, and especially in consultancy services, are often enjailed by concepts developed for manufacturing activities. The classical features assigned to technological innovation (novelty, risk, appropriability, reproducibility as well as the distinction between output and process) don't fit with the specificities generally assigned to consultancy (immateriality, interactivity and simultaneity). For that reason, there is a great need to revisit the analytical view point. This makes it necessary first to identify the specific forms of innovation in consultancy. In this paper we offer a typology of these forms of innovation which is based on an « information-knowledge linkage » criterium. This view is supported by a wide empirical study of more than one hundred indepth interviews in three countries and six types of consultancy activities.

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Article provided by Programme National Persée in its journal Revue d'économie industrielle.

Volume (Year): 57 (1991)
Issue (Month): 1 ()
Pages: 25-45

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Handle: RePEc:prs:recind:rei_0154-3229_1991_num_57_1_1375
Note: DOI:10.3406/rei.1991.1375
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