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Are White Lies as Innocuous as We Think?

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  • Jennifer J. Argo
  • Baba Shiv

Abstract

This research examines the implications of telling an "innocent" white lie after a negative interpersonal encounter. We propose that if a white lie falls outside an acceptable range of dishonesty, cognitive dissonance will arise and produce negative affect. Deceivers will then be motivated to reduce the dissonance and will do so by engaging in behaviors that favor the wrongdoer with potentially negative consequences for the self. We test our conceptualization across three studies. In study 1, we explore the impact of one factor that determines whether a white lie falls outside the acceptable range of dishonesty--the salience of the norm of honesty. In studies 2 and 3, we examine the role of two factors, affect certainty and source certainty, that are predicted to moderate the impact of the negative affect on deceiver's downstream judgments and behaviors toward the target of the white lie.

Suggested Citation

  • Jennifer J. Argo & Baba Shiv, 2012. "Are White Lies as Innocuous as We Think?," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 38(6), pages 1093-1102.
  • Handle: RePEc:oup:jconrs:doi:10.1086/661640
    DOI: 10.1086/661640
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    Cited by:

    1. Ringler, Christine, 2021. "Truth and lies: The impact of modality on customer feedback," Journal of Business Research, Elsevier, vol. 133(C), pages 376-387.
    2. Snyder, Hannah & Witell, Lars & Gustafsson, Anders & McColl-Kennedy, Janet R., 2022. "Consumer lying behavior in service encounters," Journal of Business Research, Elsevier, vol. 141(C), pages 755-769.
    3. Wozniak, David & MacNeill, Timothy, 2020. "Racial discrimination in the lab: Evidence of statistical and taste-based discrimination," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 85(C).
    4. Guang-Xin Xie & Hua Chang & Tracy Rank-Christman, 2022. "Contesting Dishonesty: When and Why Perspective-Taking Decreases Ethical Tolerance of Marketplace Deception," Journal of Business Ethics, Springer, vol. 175(1), pages 117-133, January.

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