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Organizational Conscience in the Service Industry: A Scale Development

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  • Pelin Kanten

    (Canakkale Onsekiz Mart University, Faculty of Political Sciences, Department of Business, Canakkale, Turkey)

Abstract

Scholars and practitioners are paying increased attention to the concept of organizational conscience as it leads to positive outcomes in organizational life. Despite this increase, there is a gap measuring the perception of organizational conscience. To fill this gap, this study aims to develop a scale which measures the perception of organizational conscience. For this purpose, it uses a methodological approach with three steps which are item generation, scale purification and scale development. A special focus on developing a scale to measure organizational conscience using both qualitative and quantitative methods through data obtained from 239 service employees. As a consequence, a six-dimensional scale containing twenty seven items developed distinctive dimensions of organizational conscience: humanistic work climate, mindfulness, existential harmony, customer-oriented view, sensitive attitudes, ethical temperament. The results of this study suggest that the organizational conscience scale is a valid and reliable measurement tool for further research on management.

Suggested Citation

  • Pelin Kanten, 2021. "Organizational Conscience in the Service Industry: A Scale Development," Istanbul Management Journal, Istanbul University Business School, vol. 0(90), pages 31-47, June.
    • Handle: RePEc:ist:ibsimj:v:0:y:2021:i:90:p:31-47
    DOI: 10.26650/imj.2021.90.0002
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    References listed on IDEAS

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    1. Ashish Pandey & Rajen Gupta, 2008. "A Perspective of Collective Consciousness of Business Organizations," Journal of Business Ethics, Springer, vol. 80(4), pages 889-898, July.
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