Improving Service by Informing Customers About Anticipated Delays
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References listed on IDEAS
- Linda Green & Peter Kolesar, 1991. "The Pointwise Stationary Approximation for Queues with Nonstationary Arrivals," Management Science, INFORMS, vol. 37(1), pages 84-97, January.
- Ward Whitt, 1991. "The Pointwise Stationary Approximation for Mt/Mt/s Queues Is Asymptotically Correct As the Rates Increase," Management Science, INFORMS, vol. 37(3), pages 307-314, March.
- Jimmie L. Davis & William A. Massey & Ward Whitt, 1995. "Sensitivity to the Service-Time Distribution in the Nonstationary Erlang Loss Model," Management Science, INFORMS, vol. 41(6), pages 1107-1116, June.
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Keywordsservice systems; telephone call centers; balking; reneging; abandonments; retrials; birth-and-death processes; communicating anticipated delays;
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