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A Role Theory Perspective on End-User Development

Author

Listed:
  • Dennis F. Galletta

    (Joseph M. Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260)

  • R. L. Heckman

    (Joseph M. Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260)

Abstract

Recent advances in computer technology have been accompanied by significant changes in the roles of both users and developers. One well-known example is end-user development, which here provides a context for the application of role theory to IS issues. A framework is proposed for classifying IS roles in a way that can be used for role behavior analysis. The framework takes the form of a matrix, with activities relating to the construction and use of information systems on one axis, and activities relating to generic organizational levels on the other. Role theory permits analysis of organizational phenomena from either a structural or a process-oriented perspective. Propositions from both perspectives are presented which can be used to direct empirical studies.

Suggested Citation

  • Dennis F. Galletta & R. L. Heckman, 1990. "A Role Theory Perspective on End-User Development," Information Systems Research, INFORMS, vol. 1(2), pages 168-187, June.
    • Handle: RePEc:inm:orisre:v:1:y:1990:i:2:p:168-187
    DOI: 10.1287/isre.1.2.168
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    Citations

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    Cited by:

    1. Urrea, Gloria & Villa, Sebastián & Gonçalves, Paulo, 2016. "Exploratory analyses of relief and development operations using social networks," Socio-Economic Planning Sciences, Elsevier, vol. 56(C), pages 27-39.
    2. Manju K. Ahuja & Dennis F. Galletta & Kathleen M. Carley, 2003. "Individual Centrality and Performance in Virtual R& D Groups: An Empirical Study," Management Science, INFORMS, vol. 49(1), pages 21-38, January.
    3. Dedehayir, Ozgur & Mäkinen, Saku J. & Ortt, J. Roland, 2022. "Innovation ecosystems as structures: Actor roles, timing of their entrance, and interactions," Technological Forecasting and Social Change, Elsevier, vol. 183(C).

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