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Practice Summary: Using Excel to Build Dedicated Routes from Ad Hoc Routes

Author

Listed:
  • Mark A. Jacobs

    (Department of Operations Management, College of Business, University of Dayton, Dayton, Ohio 45469)

  • Grant Lyons

    (Mendoza College of Business, University of Notre Dame, Notre Dame, Indiana 46556)

  • Brian Rademacher

    (General Electric Company, Cincinnati, Ohio 45215)

Abstract

Continental Express Incorporated, a refrigerated carrier, sought to maintain its competitive strengths in an environment that is becoming increasingly more dynamic. Central to this pursuit is driver retention. Traditional responses might have included increasing compensation or instituting retention bonuses. However, we employed management science techniques to exploit an attribute that increased retention and was desirable to drivers although it reduced driver pay.

Suggested Citation

  • Mark A. Jacobs & Grant Lyons & Brian Rademacher, 2018. "Practice Summary: Using Excel to Build Dedicated Routes from Ad Hoc Routes," Interfaces, INFORMS, vol. 48(6), pages 591-595, November.
    • Handle: RePEc:inm:orinte:v:48:y:2018:i:6:p:591-595
    DOI: 10.1287/inte.2018.0952
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    References listed on IDEAS

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    1. Robinson, E. Powell & Swink, Morgan, 1994. "Reason based solutions and the complexity of distribution network design problems," European Journal of Operational Research, Elsevier, vol. 76(3), pages 393-409, August.
    2. Droge, Cornelia & Vickery, Shawnee K. & Jacobs, Mark A., 2012. "Does supply chain integration mediate the relationships between product/process strategy and service performance? An empirical study," International Journal of Production Economics, Elsevier, vol. 137(2), pages 250-262.
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