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Management Science Improves Fast-Food Operations

Author

Listed:
  • Robert R. Love

    (The Kelly-Springfield Tire Company, Willowbrook Road, Cumberland, Maryland 21502)

  • James M. Hoey

    (Potomac State College of West Virginia University, Academy Hall, Keyser, West Virginia 26726)

Abstract

Many small businesses face the problem of scheduling employees with differing work skills and work-time availabilities and preferences to satisfy manpower requirements that fluctuate from hour to hour and day to day. An owner and operator of several fast-food restaurants replaced the time-consuming, nonproductive task of manually scheduling employees with a cost-effective, microcomputer-based employee scheduling system. The system standardized the scheduling process across his restaurants and resulted in higher quality schedules from both the management and employee viewpoints.

Suggested Citation

  • Robert R. Love & James M. Hoey, 1990. "Management Science Improves Fast-Food Operations," Interfaces, INFORMS, vol. 20(2), pages 21-29, April.
    • Handle: RePEc:inm:orinte:v:20:y:1990:i:2:p:21-29
    DOI: 10.1287/inte.20.2.21
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    Citations

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    Cited by:

    1. Ferdinand Kiermaier & Markus Frey & Jonathan F. Bard, 2020. "The flexible break assignment problem for large tour scheduling problems with an application to airport ground handlers," Journal of Scheduling, Springer, vol. 23(2), pages 177-209, April.
    2. Pieter Smet & Annelies Lejon & Greet Vanden Berghe, 2021. "Demand smoothing in shift design," Flexible Services and Manufacturing Journal, Springer, vol. 33(2), pages 457-484, June.
    3. Hur, Daesik & Mabert, Vincent A. & Bretthauer, K.M.Kurt M., 2004. "Real-time schedule adjustment decisions: a case study," Omega, Elsevier, vol. 32(5), pages 333-344, October.
    4. Scott E. Sampson, 2008. "OR PRACTICE---Optimization of Vacation Timeshare Scheduling," Operations Research, INFORMS, vol. 56(5), pages 1079-1088, October.
    5. Lynn Gordon & Erhan Erkut, 2004. "Improving Volunteer Scheduling for the Edmonton Folk Festival," Interfaces, INFORMS, vol. 34(5), pages 367-376, October.
    6. Michael J. Brusco & Larry W. Jacobs, 1998. "Personnel Tour Scheduling When Starting-Time Restrictions Are Present," Management Science, INFORMS, vol. 44(4), pages 534-547, April.
    7. Bürgy, Reinhard & Michon-Lacaze, Hélène & Desaulniers, Guy, 2019. "Employee scheduling with short demand perturbations and extensible shifts," Omega, Elsevier, vol. 89(C), pages 177-192.
    8. Peters, Emmanuel & de Matta, Renato & Boe, Warren, 2007. "Short-term work scheduling with job assignment flexibility for a multi-fleet transport system," European Journal of Operational Research, Elsevier, vol. 180(1), pages 82-98, July.
    9. Farahani, Poorya & Grunow, Martin & Akkerman, Renzo, 2013. "Design and operations planning of municipal foodservice systems," International Journal of Production Economics, Elsevier, vol. 144(1), pages 383-396.
    10. Michael J. Brusco & Larry W. Jacobs, 2000. "Optimal Models for Meal-Break and Start-Time Flexibility in Continuous Tour Scheduling," Management Science, INFORMS, vol. 46(12), pages 1630-1641, December.
    11. Aykin, Turgut, 2000. "A comparative evaluation of modeling approaches to the labor shift scheduling problem," European Journal of Operational Research, Elsevier, vol. 125(2), pages 381-397, September.
    12. Oyku Ahipasaoglu & Nesim Erkip & Oya Ekin Karasan, 2019. "The venue management problem: setting staffing levels, shifts and shift schedules at concession stands," Journal of Scheduling, Springer, vol. 22(1), pages 69-83, February.
    13. Dalia Attia & Reinhard Bürgy & Guy Desaulniers & François Soumis, 2019. "A decomposition-based heuristic for large employee scheduling problems with inter-department transfers," EURO Journal on Computational Optimization, Springer;EURO - The Association of European Operational Research Societies, vol. 7(4), pages 325-357, December.
    14. Hojati, Mehran & Patil, Ashok S., 2011. "An integer linear programming-based heuristic for scheduling heterogeneous, part-time service employees," European Journal of Operational Research, Elsevier, vol. 209(1), pages 37-50, February.
    15. Gary M. Thompson, 1997. "Labor staffing and scheduling models for controlling service levels," Naval Research Logistics (NRL), John Wiley & Sons, vol. 44(8), pages 719-740, December.
    16. Najmaddin Akhundov & Nail Tahirov & Christoph H. Glock, 2022. "Optimal Scheduling of Waitstaff with Different Experience Levels at a Restaurant Chain," Interfaces, INFORMS, vol. 52(4), pages 324-343, July.
    17. Schirmer, Andreas, 1996. "New insights on the complexity of resource-constrained project scheduling: Two cases of multi-mode scheduling," Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel 391, Christian-Albrechts-Universität zu Kiel, Institut für Betriebswirtschaftslehre.

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