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Citizen Complaints about Environmental Pollution: A Survey Study in Suzhou, China


  • Xianbing Liu


  • Yanli Dong


  • Can Wang


  • Tomohiro Shishime



This paper discusses environmental complaints made by citizens living close to industrial polluters in China. Data collected from a questionnaire survey in Suzhou City is used for the analysis. The results confirm a marginal level of citizen environmental complaints in the study area at present. Meaningful findings include the fact that citizens have a tendency to complain collectively, and that perception of the level of environmental information provided by companies significantly determines a citizen’s likelihood of lodging environmental complaints. Therefore, the disclosure of corporate environmental information must be emphasized continuously; citizens must be encouraged to correctly understand the environmental performance of companies so that they might make appropriate complaints. Governments need to show their support for citizen-led environmental complaint initiatives. The successful cases would convince them to keep a closer eye on their neighbouring polluters.

Suggested Citation

  • Xianbing Liu & Yanli Dong & Can Wang & Tomohiro Shishime, 2011. "Citizen Complaints about Environmental Pollution: A Survey Study in Suzhou, China," Journal of Current Chinese Affairs - China aktuell, Institute of Asian Studies, GIGA German Institute of Global and Area Studies, Hamburg, vol. 40(3), pages 193-219.
  • Handle: RePEc:gig:chaktu:v:40:y:2011:i:3:p:193-219

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    China; Suzhou; environmental complaint; citizen;


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