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Are Tourist Interactions Good or Bad? Tourist–Tourist Interactions at 5-Star Hotels in Istanbul

Author

Listed:
  • Elisa Zentveld

    (Future Regions Research Centre, Federation University, P.O. Box 663, Ballarat, VIC 3350, Australia)

  • Ebru Düşmezkalender

    (Department of Tourism Management, Eskisehir Osmangazi University, 26040 Eskisehir, Turkey)

  • Yunus Özhasar

    (Department of Tourism Management, Eskisehir Osmangazi University, 26040 Eskisehir, Turkey)

  • Yasin Emre Oğuz

    (Department of Tourism Management, Eskisehir Osmangazi University, 26040 Eskisehir, Turkey)

Abstract

The purpose of this study is to examine the effects of ambience and aesthetics on tourist–tourist interaction and the effects of tourist–tourist interaction on a sense of belonging, intention to recommend, and satisfaction in accommodation establishments. The study was carried out based on the Stimulus–Organism–Response (SOR) model. The study was conducted in 5-star hotels in Istanbul/Turkey. Data were collected from 392 tourists staying in these hotels through a survey. Structural equation modelling was used to analyse the data obtained. The results of the study reveal that ambience and aesthetics have a significant effect on tourist–tourist interaction in accommodation establishments. It was also found that tourist–tourist interactions have a significant effect on the sense of belonging, intention to recommend, and satisfaction. This study provides contributions to the important field of tourist–tourist interaction, and accordingly fills a gap in the literature.

Suggested Citation

  • Elisa Zentveld & Ebru Düşmezkalender & Yunus Özhasar & Yasin Emre Oğuz, 2024. "Are Tourist Interactions Good or Bad? Tourist–Tourist Interactions at 5-Star Hotels in Istanbul," Tourism and Hospitality, MDPI, vol. 5(4), pages 1-15, December.
    • Handle: RePEc:gam:jtourh:v:5:y:2024:i:4:p:77-1395:d:1540040
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    References listed on IDEAS

    as
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    2. Liyun Zeng & Rita Yi Man Li, 2021. "Tourist Satisfaction, Willingness to Revisit and Recommend, and Mountain Kangyang Tourism Spots Sustainability: A Structural Equation Modelling Approach," Sustainability, MDPI, vol. 13(19), pages 1-20, September.
    3. Dwi Suhartanto & Anthony Brien & Ina Primiana & Nono Wibisono & Ni Nyoman Triyuni, 2020. "Tourist loyalty in creative tourism: the role of experience quality, value, satisfaction, and motivation," Current Issues in Tourism, Taylor & Francis Journals, vol. 23(7), pages 867-879, April.
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