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Research on Factors Influencing Hotel Consumers’ Health: A Systematic Review and Ways Forward

Author

Listed:
  • Yanan Jia

    (School of Hospitality, Tourism and Events, Taylor’s University, Subang Jaya 47500, Selangor, Malaysia)

  • Anshul Garg

    (School of Hospitality, Tourism and Events, Taylor’s University, Subang Jaya 47500, Selangor, Malaysia)

  • Peihua Shi

    (College of Tourism and Service Management, Nankai University, Tianjin 300381, China)

Abstract

The health experience is a crucial component of the customer experience that must not be overlooked. The sustainable development of the hospitality industry is affected by consumers’ health experiences in many aspects. As a part of the hospitality industry, the hotel industry should pay attention to consumers’ health experiences. This study uses a systematic review methodology and concept-based content analysis. The basic review section analyses the overall research trends from the perspectives of publishing time, publication channels, research themes, theoretical foundation, and research methodologies. The theme analysis section identifies three source themes that influence the health of hotel consumers: (1) hotels, (2) consumers themselves, and (3) special events. Based on the conclusions of the studies in the data set, the relationship between these three types of sources of influence and consumers’ health is analysed and discussed in combination with social cognitive theory. Then, two multidimensional frameworks are developed based on these source categories. The frameworks can be used to explain source categories and impact processes, as well as the relationship between impact sources and different health categories. Based on the existing research in the data set, nine valuable research questions are proposed for other researchers’ reference.

Suggested Citation

  • Yanan Jia & Anshul Garg & Peihua Shi, 2024. "Research on Factors Influencing Hotel Consumers’ Health: A Systematic Review and Ways Forward," Sustainability, MDPI, vol. 16(5), pages 1-17, March.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:5:p:2099-:d:1350428
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    References listed on IDEAS

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    3. Xiong, Xiling & Wong, IpKin Anthony & Yang, Fiona X., 2021. "Are we behaviorally immune to COVID-19 through robots?," Annals of Tourism Research, Elsevier, vol. 91(C).
    4. Zahed Ghaderi & C. Michael Hall & Luc Beal, 2023. "Quarantine hotel employees’ protection motivation, pandemic fear, resilience and behavioural intention," Current Issues in Tourism, Taylor & Francis Journals, vol. 26(5), pages 681-691, March.
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