Beyond “Community-Washing”: Effective and Sustained Community Collaboration in Urban Waterways Management

Urban waterways are an important part of urban ecosystems, and well-managed urban waterways can support diverse benefits to communities and nature. The literature suggests that collaborative engagement is a pathway to unlocking broader benefits. There is, however, an intention–implementation gap, limiting the adoption of community collaboration in urban waterways governance. This paper reports on two case studies based on interviews and analysed with the aim of better understanding the factors that cause this dilemma. The case studies are in Melbourne, Australia, and are examples of where such community participation practices have been attempted. Our analysis includes twenty-three semi-structured interviews from these two cases. Data were analysed using the Values–Rules–Knowledge framework, a heuristic to help decision-makers analyse how social systems shape decision contexts. The results from the case study highlight three key factors that hinder effective community involvement. Bureaucratic processes act as de facto gatekeepers, reinforcing existing power dynamics. Inclusivity is difficult to define and achieve, highlighting the limited availability of appropriate tools. Finally, implementing participatory practices is resource intensive in terms of time, staff skills, and funding, leading to inadequate resourcing. Overcoming these challenges requires a comprehensive change in bureaucratic procedures, choice of engagement methods, and improved resource management.