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Digital Skills as a Significant Factor of Human Resources Development

Author

Listed:
  • Jana Stofkova

    (Department of Communication, University of Zilina, 101026 Zilina, Slovakia)

  • Adela Poliakova

    (Department of Economics, University of Zilina, 101026 Zilina, Slovakia)

  • Katarina Repkova Stofkova

    (Department of Communication, University of Zilina, 101026 Zilina, Slovakia)

  • Peter Malega

    (Department of Industrial and Digital Engineering, Technical University of Kosice, 904002 Košice, Slovakia)

  • Matej Krejnus

    (Department of Communication, University of Zilina, 101026 Zilina, Slovakia)

  • Vladimira Binasova

    (Department of Industrial Engineering, University of Zilina, 101026 Zilina, Slovakia)

  • Naqibullah Daneshjo

    (Department of Marketing, University of Economics in Bratislava, 852 35 Bratislava, Slovakia)

Abstract

Digital technologies play a key role in reviving the world economy. The EU has pledged to combine recovery support with resilient digital transformation. The COVID-19 pandemic highlighted the lack of digitization in Slovakia and the shortcomings of digital skills in citizens and communication with institutions. Digital skills are important and should form part of educational policy. ICT skills can help people succeed in the labour market and improve communication with public administration. Digitization and globalization increase the importance to communicate through the Internet, applications, and other e-based gadgets. Digital skills are one of the essential parts of e-Government, so people can use e-Government services in communication with public administration. The current crisis is affecting citizens’ use of online services. Indices concerning the digital economy are analysed, such as the digital economy and society index DESI and e-Government digital skills (EGDI) from 2018 to 2021 revealed a stagnant state in 2018 and 2019, and in 2020, there was a decrease in basic digital skills. The next index is E-Government Digital Index. It focuses on human capital and digital skills in these indices. The paper analyses and identifies the digital skills of citizens in the context of e-Government development and describes the use of e-Government services by EU citizens with a focus on the Slovak Republic. The data were collected through a questionnaire survey of Slovak Republic citizens’ digital skills according to selected categories, the use of e-Government services as well as awareness of e-Government services. Solutions that improve e-Government in the Slovak Republic are gradually being implemented. Improving digital skills according to the National Coalition for Digital Skills and Professions in the Slovak Republic is one of the priorities of The Ministry of Education, Science, Research and Sport of the Slovak Republic, which has adopted an action plan for 2019–2022 to improve the results in the DESI index by 2025 and focus on the digital skills required by employers. The survey revealed that in Slovakia, the majority of schools offer only weak support for digital education (about the EU-27 average of 68% and 45%, respectively). The research also revealed a decreased level of digital literacy among young people. These competencies are very important to gain a position in the labour market in the digital society. The projects aim to support the development of digital skills of primary and secondary school students, and the integration of new technologies into teaching.

Suggested Citation

  • Jana Stofkova & Adela Poliakova & Katarina Repkova Stofkova & Peter Malega & Matej Krejnus & Vladimira Binasova & Naqibullah Daneshjo, 2022. "Digital Skills as a Significant Factor of Human Resources Development," Sustainability, MDPI, vol. 14(20), pages 1-18, October.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:20:p:13117-:d:940978
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    2. Tomáš Broum & Petr Hořejší & Miroslav Malaga & Pierre Grzona, 2022. "Competencies of Industrial Engineers for Implementing Augmented Reality Metadata Systems," Sustainability, MDPI, vol. 15(1), pages 1-20, December.
    3. Ana Sofia Lopes & Ana Sargento & Joana Farto, 2023. "Training in Digital Skills—The Perspective of Workers in Public Sector," Sustainability, MDPI, vol. 15(13), pages 1-18, July.
    4. Houxi Zhou & Xuebiao Zhang & Candi Ge & Jingyi Wang & Xiaolong Sun, 2023. "Does Internet Use Boost the Sustainable Subjective Well-Being of Rural Residents? Evidence from Rural China," Sustainability, MDPI, vol. 15(2), pages 1-16, January.
    5. Leiru Wei & Jingxian Di & Qian Zhou, 2025. "Exploring the Pathways Through Which the Digital Economy Drives Common Prosperity in the Context of Sustainable Development," Sustainability, MDPI, vol. 17(8), pages 1-20, April.
    6. Ahmad Altwaijri & Anis Omri & Faisal Alfehaid, 2024. "Promoting entrepreneurship for sustainable development: Are education capital and ICT diffusion important?," Sustainable Development, John Wiley & Sons, Ltd., vol. 32(5), pages 5463-5487, October.
    7. Abdulrahman Abdullah Alhelal & Ahmed Abdulaziz Alshiha & Bassam Samir Al-Romeedy, 2025. "AI-Driven Sustainable Competitive Advantage in Tourism and Hospitality: Mediating Roles of Digital Culture and Skills," Sustainability, MDPI, vol. 17(19), pages 1-21, October.

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