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Key Sustainable Factors of the Pawnbroking Industry: An Empirical Study in Taiwan

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  • Tzu-Chiao Hung

    (Ph.D Program in Business and Operations Management, Chang Jung Christian University, Tainan 71101, Taiwan)

  • Chieh-Yu Lin

    (Department of International Business, Chang Jung Christian University, Tainan 71101, Taiwan)

Abstract

Numerous studies regarding the pawnbroking industry have examined Western or Islamic pawnbroking, but it is difficult to find studies concerning the pawnbrokers themselves or the Taiwanese pawnbroking industry. The current study was conducted to identify the factors of corporate sustainability (CS) in the Taiwanese pawnbroking industry. Questionnaires were completed by experts having more than 20 years of experience in the industry, resulting in a total of five dimensions and 16 factors. Samples were collected from pawnbrokers from different cities in Taiwan. Data were pair-wise compared and analyzed using the Analytic Hierarchy Process (AHP). The results indicate that customer satisfaction is the most significant dimension; capital management also plays a critical role. This study provides a basis for researchers to undertake subsequent studies with more data and suggests that the government should implement proper regulations.

Suggested Citation

  • Tzu-Chiao Hung & Chieh-Yu Lin, 2022. "Key Sustainable Factors of the Pawnbroking Industry: An Empirical Study in Taiwan," Sustainability, MDPI, vol. 14(19), pages 1-12, October.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:19:p:12669-:d:934034
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    References listed on IDEAS

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