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Decide Madrid: A Critical Analysis of an Award-Winning e-Participation Initiative

Author

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  • Sonia Royo

    (Department of Accounting and Finance, Universidad de Zaragoza, 50005 Zaragoza, Spain)

  • Vicente Pina

    (Department of Accounting and Finance, Universidad de Zaragoza, 50005 Zaragoza, Spain)

  • Jaime Garcia-Rayado

    (Department of Accounting and Finance, Universidad de Zaragoza, 50005 Zaragoza, Spain)

Abstract

This paper analyzes the award-winning e-participation initiative of the city council of Madrid, Decide Madrid , to identify the critical success factors and the main barriers that are conditioning its performance. An exploratory case study is used as a research technique, including desk research and semi-structured interviews. The analysis distinguishes contextual, organizational and individual level factors; it considers whether the factors or barriers are more related to the information and communication technology (ICT) component, public sector context or democratic participation; it also differentiates among the different stages of the development of the initiative. Results show that individual and organizational factors related to the public sector context and democratic participation are the most relevant success factors. The high expectations of citizens explain the high levels of participation in the initial stages of Decide Madrid . However, the lack of transparency and poor functioning of some of its participatory activities (organizational factors related to the ICT and democratic dimensions) are negatively affecting its performance. The software created for this platform, Consul , has been adopted or it is in the process of being implemented in more than 100 institutions in 33 countries. Therefore, the findings of this research can potentially be useful to improve the performance and sustainability of e-participation platforms worldwide.

Suggested Citation

  • Sonia Royo & Vicente Pina & Jaime Garcia-Rayado, 2020. "Decide Madrid: A Critical Analysis of an Award-Winning e-Participation Initiative," Sustainability, MDPI, vol. 12(4), pages 1-19, February.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:4:p:1674-:d:324288
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    References listed on IDEAS

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    1. David Le Blanc, 2020. "E-participation: a quick overview of recent qualitative trends," Working Papers 163, United Nations, Department of Economics and Social Affairs.
    2. Herbert Kubicek & Georg Aichholzer, 2016. "Closing the Evaluation Gap in e-Participation Research and Practice," Public Administration and Information Technology, in: Georg Aichholzer & Herbert Kubicek & Lourdes Torres (ed.), Evaluating e-Participation, chapter 2, pages 11-45, Springer.
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    Cited by:

    1. Mohammad Soltani Delgosha & Tahereh Saheb & Nastaran Hajiheydari, 2021. "Modelling the Asymmetrical Relationships between Digitalisation and Sustainable Competitiveness: A Cross-Country Configurational Analysis," Information Systems Frontiers, Springer, vol. 23(5), pages 1317-1337, September.
    2. Mohammad Soltani Delgosha & Tahereh Saheb & Nastaran Hajiheydari, 0. "Modelling the Asymmetrical Relationships between Digitalisation and Sustainable Competitiveness: A Cross-Country Configurational Analysis," Information Systems Frontiers, Springer, vol. 0, pages 1-21.
    3. Zhang, Yi & Kimathi, Flora A., 2022. "Exploring the stages of E-government development from public value perspective," Technology in Society, Elsevier, vol. 69(C).
    4. Joachim Åström, 2020. "Participatory Urban Planning: What Would Make Planners Trust the Citizens?," Urban Planning, Cogitatio Press, vol. 5(2), pages 84-93.
    5. Carmen C. Rodríguez-Martínez & Mitzi Cubilla-Montilla & Purificación Vicente-Galindo & Purificación Galindo-Villardón, 2023. "X-STATIS: A Multivariate Approach to Characterize the Evolution of E-Participation, from a Global Perspective," Mathematics, MDPI, vol. 11(6), pages 1-15, March.

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