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Toward Sustainable ICT-Supported Neighborhood Development—A Maturity Model

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  • Madeleine Renyi

    (Care & Technology Lab (IMTT), Furtwangen University, 78120 Furtwangen, Germany
    Department of Accounting and Information Systems, Institute for Information Management and Information Systems (IMU), Osnabrück University, 49069 Osnabrück, Germany)

  • Anna Hegedüs

    (Careum School of Health, 8006 Zürich, Switzerland)

  • Edith Maier

    (Department of Economics, University of Applied Sciences of Eastern Switzerland, 9001 St. Gallen, Switzerland)

  • Frank Teuteberg

    (Department of Accounting and Information Systems, Institute for Information Management and Information Systems (IMU), Osnabrück University, 49069 Osnabrück, Germany)

  • Christophe Kunze

    (Care & Technology Lab (IMTT), Furtwangen University, 78120 Furtwangen, Germany)

Abstract

Scientists promote the fostering of caring communities as a means of sustainably coping with demographic changes. They consider community-based technologies to have a high potential for supporting the establishment of caring communities. However, implementing community-based technologies is a complex endeavor, making sustainable adoption difficult. We have developed a maturity model aimed at standardizing the monitoring and evaluation of neighborhood projects. Based on a maturity model for integrated care, we conducted a Delphi study, to develop a maturity model for information and communication technology (ICT)-supported neighborhood development. In eight case studies, the model was validated and subsequently adapted to the specific needs and requirements of neighborhood projects. These studies emphasized the importance of at least 12 decisive dimensions and showed that the maturity model could be applied at different stages of a project. The current form of the maturity model can be used to help orient, as well as monitor and evaluate, neighborhood development projects. Future work will be necessary to further develop accompanying materials and services and to foster the exchange of best practices and experience between projects.

Suggested Citation

  • Madeleine Renyi & Anna Hegedüs & Edith Maier & Frank Teuteberg & Christophe Kunze, 2020. "Toward Sustainable ICT-Supported Neighborhood Development—A Maturity Model," Sustainability, MDPI, vol. 12(22), pages 1-15, November.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:22:p:9319-:d:442639
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    References listed on IDEAS

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    1. Calciolari, Stefano & Ilinca, Stefania, 2016. "Unraveling care integration: Assessing its dimensions and antecedents in the Italian Health System," Health Policy, Elsevier, vol. 120(1), pages 129-138.
    2. Carvalho, João Vidal & Rocha, Álvaro & van de Wetering, Rogier & Abreu, António, 2019. "A Maturity model for hospital information systems," Journal of Business Research, Elsevier, vol. 94(C), pages 388-399.
    3. Marta Iturriza & Josune Hernantes & Leire Labaka, 2019. "Coming to Action: Operationalizing City Resilience," Sustainability, MDPI, vol. 11(11), pages 1-18, May.
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    Cited by:

    1. Lynn Schelisch & Ricarda Walter, 2021. "Digital Networking in Home-Based Support of Older Adults in Rural Areas: Requirements for Digital Solutions," Sustainability, MDPI, vol. 13(4), pages 1-18, February.

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