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Government and Intermediary Business Engagement for Controlling Electronic Waste in Indonesia: A Sustainable Reverse Logistics Theory through Customer Value Chain Analysis

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  • Hesti Maheswari

    (School of Business and Management, Institut Teknologi Bandung, Bandung 40132, Indonesia)

  • Gatot Yudoko

    (School of Business and Management, Institut Teknologi Bandung, Bandung 40132, Indonesia)

  • Akbar Adhiutama

    (School of Business and Management, Institut Teknologi Bandung, Bandung 40132, Indonesia)

Abstract

Environmental pollution caused by the improper processing of electronic waste, especially from mobile phones, has increased drastically. Governments in developing countries, including Indonesia, have not been ready to face this problem. Informal groups are reacting very fast, growing and spreading evenly in many places to profit through reverse logistics activities. They dominate the markets of used electronic products. Today, eradicating these groups is impossible due to poverty, low education, and unemployment problems. Competing with them is also useless. Therefore, this research aims to find an engagement model between government and intermediary businesses, both formal and informal, for a sustainable purpose. Before determining the model, we must understand the intermediary businesses’ expectations. Therefore, we interviewed eight respondents that represent each business group and used customer value chain analysis to map them. We found forty-one expectations. Seven are the most common but are difficult to realize since they contradict government regulations. To cope with the urgency of the current situation, we concluded that the government should engage directly with the needs of these businesses, and we recommend three models of engagement i.e., empowerment, collaboration, and involvement.

Suggested Citation

  • Hesti Maheswari & Gatot Yudoko & Akbar Adhiutama, 2019. "Government and Intermediary Business Engagement for Controlling Electronic Waste in Indonesia: A Sustainable Reverse Logistics Theory through Customer Value Chain Analysis," Sustainability, MDPI, vol. 11(3), pages 1-20, January.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:3:p:732-:d:202104
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    References listed on IDEAS

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    Cited by:

    1. Affan Ahmed Khan & Ming Zheng Wang & Sadaf Ehsan & Mohammad Nurunnabi & Maaida Hussain Hashmi, 2019. "Linking Sustainability-Oriented Marketing to Social Media and Web Atmospheric Cues," Sustainability, MDPI, vol. 11(9), pages 1-28, May.
    2. Hilal Shams & Altaf Hossain Molla & Mohd Nizam Ab Rahman & Hawa Hishamuddin & Zambri Harun & Nallapaneni Manoj Kumar, 2023. "Exploring Industry-Specific Research Themes on E-Waste: A Literature Review," Sustainability, MDPI, vol. 15(16), pages 1-22, August.
    3. Lynda Andeobu & Santoso Wibowo & Srimannarayana Grandhi, 2021. "A Systematic Review of E-Waste Generation and Environmental Management of Asia Pacific Countries," IJERPH, MDPI, vol. 18(17), pages 1-18, August.

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