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Did Emotional Intelligence Traits Mitigate COVID-19 Uncertainty Effects on Financial Institutions’ Board Decision-Making Process?

Author

Listed:
  • Jessica Hall

    (AustralianSuper, GPO Box 1901, Melbourne 3001, Australia)

  • Gregory Jones

    (School of Business, University of Southern Queensland, Toowoomba 4352, Australia)

  • Claire Beattie

    (School of Business, University of Southern Queensland, Toowoomba 4352, Australia
    Department of Financial and Business Systems, Lincoln University, Selwyn, Canterbury 7647, New Zealand)

  • John Sands

    (School of Business, University of Southern Queensland, Toowoomba 4352, Australia)

Abstract

This study uses a qualitative research mixed methods design to explore the Coronavirus pandemic’s uncertainty effect on mature board governance practices and a board decision processes framework within 16 large Australian financial services entities. Findings provide support for two effects. Firstly, the Coronavirus pandemic had led to a hesitation effect on the board members on-going journey of developing a conscious sense of ‘self’ and awareness. Secondly, the skills and diversity of personalities of directors comprising the board has a positive impact on the effectiveness and success of strategic decisions. The ongoing ambiguity impact of the Coronavirus pandemic on effective board decision-making processes was investigated. The board members expressed confidence in the Australian financial services sector’s ability to overcome the global Coronavirus pandemic’s temporary uncertainty impact on board decision processes frameworks. Future research may extend the focus to senior executives’ or owners’ EI personality traits to investigate the relationship between such individual’s or teams’ traits and ongoing effective board decision-making processes during uncertainty in either developing or developed countries or a cross-cultural study.

Suggested Citation

  • Jessica Hall & Gregory Jones & Claire Beattie & John Sands, 2024. "Did Emotional Intelligence Traits Mitigate COVID-19 Uncertainty Effects on Financial Institutions’ Board Decision-Making Process?," JRFM, MDPI, vol. 17(3), pages 1-13, March.
    • Handle: RePEc:gam:jjrfmx:v:17:y:2024:i:3:p:106-:d:1352038
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    References listed on IDEAS

    as
    1. Adams, Renée B. & Akyol, Ali C. & Verwijmeren, Patrick, 2018. "Director skill sets," Journal of Financial Economics, Elsevier, vol. 130(3), pages 641-662.
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