IDEAS home Printed from https://ideas.repec.org/a/gam/jeners/v14y2021i11p3120-d563046.html
   My bibliography  Save this article

Users’ Perceptions of Local Public Water and Waste Services: A Case Study for Sustainable Development

Author

Listed:
  • M. Isabel Sanchez-Hernandez

    (School of Economics and Business Administration, University of Extremadura, Ave. Elvas s/n, 06006 Badajoz, Spain)

  • Juan José Maldonado-Briegas

    (School of Economics and Business Administration, University of Extremadura, Ave. Elvas s/n, 06006 Badajoz, Spain)

  • Ramón Sanguino

    (School of Economics and Business Administration, University of Extremadura, Ave. Elvas s/n, 06006 Badajoz, Spain)

  • Ascensión Barroso

    (School of Economics and Business Administration, University of Extremadura, Ave. Elvas s/n, 06006 Badajoz, Spain)

  • M. Cristina Barriuso

    (School of Economics and Business Administration, University of Extremadura, Ave. Elvas s/n, 06006 Badajoz, Spain)

Abstract

Access to safe drinking water is essential to good health, a basic human right, and a component of effective policy for health protection. Improving the quality of local public water and waste services is one of the United Nations Sustainable Development Goals (Goal 6: Clean Water and Sanitation). This study aims to know the degree of satisfaction of domestic users who receive services related to water and waste in municipalities with less than 20,000 inhabitants in the province of Badajoz (Spain). We carry out this research because the perception of municipal services provided by the public administration is usually negative and deficient. The case study PROMEDIO, the consortium formula, is described as a successful partnership to improve the quality of local public water and waste services. For this purpose, a detailed analysis of the different aspects involved in the relationship between the users and the services provided is carried out. The consortium was found to increase citizens’ satisfaction with the services provided, given the close relationship between the municipality and the users.

Suggested Citation

  • M. Isabel Sanchez-Hernandez & Juan José Maldonado-Briegas & Ramón Sanguino & Ascensión Barroso & M. Cristina Barriuso, 2021. "Users’ Perceptions of Local Public Water and Waste Services: A Case Study for Sustainable Development," Energies, MDPI, Open Access Journal, vol. 14(11), pages 1-17, May.
  • Handle: RePEc:gam:jeners:v:14:y:2021:i:11:p:3120-:d:563046
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1996-1073/14/11/3120/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/1996-1073/14/11/3120/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. David Hall & Emanuele Lobina & Philipp Terhorst, 2013. "Re-municipalisation in the early twenty-first century: water in France and energy in Germany," International Review of Applied Economics, Taylor & Francis Journals, vol. 27(2), pages 193-214, March.
    2. Miguel A. García-Rubio & Cecilia Tortajada & Francisco González-Gómez, 2016. "Privatising Water Utilities and User Perception of Tap Water Quality: Evidence from Spanish Urban Water Services," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 30(1), pages 315-329, January.
    3. Castellani, V. & Sala, S., 2010. "Sustainable performance index for tourism policy development," Tourism Management, Elsevier, vol. 31(6), pages 871-880.
    4. Ruiz-Villaverde, Alberto & Picazo-Tadeo, Andrés J. & González-Gómez, Francisco, 2015. "The ‘social choice’ of privatising urban water services: A case study of Madrid in Spain," Journal of Policy Modeling, Elsevier, vol. 37(4), pages 616-629.
    5. Torres-Delgado, Anna & Palomeque, Francesc López, 2014. "Measuring sustainable tourism at the municipal level," Annals of Tourism Research, Elsevier, vol. 49(C), pages 122-137.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Alberto Ruiz-Villaverde & Miguel A. García-Rubio, 2017. "Public Participation in European Water Management: from Theory to Practice," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 31(8), pages 2479-2495, June.
    2. Yamilé Pérez Guilarte & Daniel Barreiro Quintáns, 2019. "Using Big Data to Measure Tourist Sustainability: Myth or Reality?," Sustainability, MDPI, Open Access Journal, vol. 11(20), pages 1-19, October.
    3. Huihui Feng & Xingpeng Chen & Peter Heck & Hong Miao, 2014. "An Entropy-Perspective Study on the Sustainable Development Potential of Tourism Destination Ecosystem in Dunhuang, China," Sustainability, MDPI, Open Access Journal, vol. 6(12), pages 1-27, December.
    4. Ruiz-Villaverde, Alberto & González-Gómez, Francisco & J. Picazo- Tadeo, Andrés, 2015. "The privatisation of urban water services: theory and empirical evidence in the case of Spain," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 31, pages 157-174.
    5. Dario Bertocchi & Nicola Camatti & Luca Salmasi & Jan van der Borg, 2021. "Assessing the tourism sustainability of EU regions at the NUTS-2 level with a composite and regionalised indicator," Working Papers 2021:17, Department of Economics, University of Venice "Ca' Foscari".
    6. Tihana Škrinjarić, 2021. "Ranking Environmental Aspects of Sustainable Tourism: Case of Selected European Countries," Sustainability, MDPI, Open Access Journal, vol. 13(10), pages 1-19, May.
    7. Víctor Pérez & Alain Hernández & Flor Guerrero & María Amparo León & Christian Luiz Silva & Rafael Caballero, 2016. "Sustainability Ranking for Cuban Tourist Destinations Based on Composite Indexes," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 129(1), pages 425-444, October.
    8. Adina Letiţia Negruşa & Valentin Toader & Aurelian Sofică & Mihaela Filofteia Tutunea & Rozalia Veronica Rus, 2015. "Exploring Gamification Techniques and Applications for Sustainable Tourism," Sustainability, MDPI, Open Access Journal, vol. 7(8), pages 1-30, August.
    9. Palazzo, Maria & Vollero, Agostino & Vitale, Pierluigi & Siano, Alfonso, 2021. "Urban and rural destinations on Instagram: Exploring the influencers’ role in #sustainabletourism," Land Use Policy, Elsevier, vol. 100(C).
    10. Caroline Stiel, 2017. "Modern Public Enterprises: Organisational Innovation and Productivity," Discussion Papers of DIW Berlin 1713, DIW Berlin, German Institute for Economic Research.
    11. Abdul Rehman & Hengyun Ma & Muhammad Irfan & Munir Ahmad & Ousmane Traore, 2020. "Investigating the Influence of International Tourism in Pakistan and Its Linkage to Economic Growth: Evidence From ARDL Approach," SAGE Open, , vol. 10(2), pages 21582440209, June.
    12. María Luisa de Lázaro Torres & Pilar Borderías Uribeondo & Francisco José Morales Yago, 2020. "Citizen and Educational Initiatives to Support Sustainable Development Goal 6: Clean Water and Sanitation for All," Sustainability, MDPI, Open Access Journal, vol. 12(5), pages 1-23, March.
    13. Castelnovo, Paolo & Del Bo, Chiara F. & Florio, Massimo, 2019. "Quality of institutions and productivity of State-Invested Enterprises: International evidence from major telecom companies," European Journal of Political Economy, Elsevier, vol. 58(C), pages 102-117.
    14. Boardman, Anthony E. & Vining, Aidan R. & Weimer, David L., 2016. "The long-run effects of privatization on productivity: Evidence from Canada," Journal of Policy Modeling, Elsevier, vol. 38(6), pages 1001-1017.
    15. Mohib ullah & Amran Rasli & Fayaz Ali Shah, 2018. "The Impact of Power Structure on Sustainable Ecotourism at Chitral Gol National Park Pakistan," Global Regional Review, Humanity Only, vol. 3(1), pages 197-207, June.
    16. Søren Djørup & Karl Sperling & Steffen Nielsen & Poul Alborg Østergaard & Jakob Zinck Thellufsen & Peter Sorknæs & Henrik Lund & David Drysdale, 2020. "District Heating Tariffs, Economic Optimisation and Local Strategies during Radical Technological Change," Energies, MDPI, Open Access Journal, vol. 13(5), pages 1-15, March.
    17. Swanson, Kristen K. & DeVereaux, Constance, 2017. "A theoretical framework for sustaining culture: Culturally sustainable entrepreneurship," Annals of Tourism Research, Elsevier, vol. 62(C), pages 78-88.
    18. Cristina M. Campos-Alba & Emilio J. De la Higuera-Molina & Gemma Pérez-López & José L. Zafra-Gómez, 2019. "Measuring the Efficiency of Public and Private Delivery Forms: An Application to the Waste Collection Service Using Order-M Data Panel Frontier Analysis," Sustainability, MDPI, Open Access Journal, vol. 11(7), pages 1-15, April.
    19. David Bienvenido-Huertas & Fátima Farinha & Miguel José Oliveira & Elisa M. J. Silva & Rui Lança, 2020. "Challenge for Planning by Using Cluster Methodology: The Case Study of the Algarve Region," Sustainability, MDPI, Open Access Journal, vol. 12(4), pages 1-16, February.
    20. Sadyrbek Kozhokulov & Xi Chen & Degang Yang & Gulnura Issanova & Kanat Samarkhanov & Selvina Aliyeva, 2019. "Assessment of Tourism Impact on the Socio-Economic Spheres of the Issyk-Kul Region (Kyrgyzstan)," Sustainability, MDPI, Open Access Journal, vol. 11(14), pages 1-18, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jeners:v:14:y:2021:i:11:p:3120-:d:563046. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: . General contact details of provider: https://www.mdpi.com/ .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: XML Conversion Team (email available below). General contact details of provider: https://www.mdpi.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.