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Travel satisfaction inequality and the role of the urban metro system

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  • Zhao, Pengjun
  • Li, Peilin

Abstract

Transport equality is one of the key aspects of sustainable urban transport. Personal satisfaction with travel among different communities and social groups has become a main theme in the field of transport equality research. However, there has been little investigation of the expectation confirmation mechanism underneath this affective feeling. Moreover, there is not enough evidence on how the discrepancy between expected and actual travel relates to satisfaction. This study first identifies the regional and social disparity in general travel satisfaction among residents in Beijing, then discusses how the satisfaction response to the dissonance between expected and actual travel, and finally investigates the role of urban rail transport in this disparity. The results show that general travel satisfaction presents both regional and social disparities, with city-centre and middle-income residents having higher travel satisfaction. Disconfirmation of travel expectations partly explains travel dissatisfaction. The inconsistency between travel discrepancy level and satisfaction for lower income residents further reflects transport inequality issues, and it provides a clue for transport policymakers to promote transport equity from a sufficientarianism perspective. Public transport-related development has an important role in improving different aspects of travel satisfaction. Among them, higher level of mixed land use in metro station catchment areas and higher metro network centrality of the home nearest station help to increase the travel satisfaction of disadvantaged residents. This is realised via enhancing destination options for low-income or suburban residents, and via providing a relatively smooth and tidy travel experience for disadvantaged groups, who tend to use metro as a major travel mode.

Suggested Citation

  • Zhao, Pengjun & Li, Peilin, 2019. "Travel satisfaction inequality and the role of the urban metro system," Transport Policy, Elsevier, vol. 79(C), pages 66-81.
    • Handle: RePEc:eee:trapol:v:79:y:2019:i:c:p:66-81
    DOI: 10.1016/j.tranpol.2019.04.014
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    Cited by:

    1. Shi, Kunbo & De Vos, Jonas & Cheng, Long & Yang, Yongchun & Witlox, Frank, 2021. "The influence of the built environment on online purchases of intangible services: Examining the mediating role of online purchase attitudes," Transport Policy, Elsevier, vol. 114(C), pages 116-126.
    2. Caiyun Cui & Meng Liu & Yong Liu & Bo Xia & Martin Skitmore & Guobo Han, 2021. "The Influence of Passengers’ Perceived Social Responsibility Efforts on Their Satisfaction in Public-Private-Partnership Urban Rail Transit Projects," Sustainability, MDPI, vol. 13(23), pages 1-16, November.
    3. Bi, Hui & Ye, Zhirui & Zhao, Jiahui & Chen, Enhui, 2020. "Real trip costs: Modelling intangible costs of urban online car-hailing in Haikou," Transport Policy, Elsevier, vol. 96(C), pages 128-140.
    4. Liu, Qiyang & Liu, Zhengying & Kang, Tingting & Zhu, Le & Zhao, Pengjun, 2022. "Transport inequities through the lens of environmental racism: Rural-urban migrants under Covid-19," Transport Policy, Elsevier, vol. 122(C), pages 26-38.
    5. Cui, Yin & Li, Zhiyong & Sun, Yu & Sun, Weizheng, 2023. "Environmental performance of an urban passenger transport system and influencing factors: A case study of Tianjin, China," Utilities Policy, Elsevier, vol. 80(C).
    6. Yefu Chen & Hao Xi & Junfeng Jiao, 2023. "What Are the Relationships between Public Transit and Gentrification Progress? An Empirical Study in the New York–Northern New Jersey–Long Island Areas," Land, MDPI, vol. 12(2), pages 1-18, January.
    7. Sun, Shichao & Yao, Yukun & Xu, Lingyu & He, Xuan & Duan, Zhengyu, 2022. "The use of E-moped increases commute satisfaction and subjective well-being: Evidence from Shanghai, China," Transport Policy, Elsevier, vol. 117(C), pages 60-73.
    8. Weichang Kong & Dorina Pojani & Neil Sipe & Dominic Stead, 2021. "Transport Poverty in Chinese Cities: A Systematic Literature Review," Sustainability, MDPI, vol. 13(9), pages 1-24, April.
    9. Luo, Shuli & He, Sylvia Y. & Grant-Muller, Susan & Song, Linqi, 2023. "Influential factors in customer satisfaction of transit services: Using crowdsourced data to capture the heterogeneity across individuals, space and time," Transport Policy, Elsevier, vol. 131(C), pages 173-183.
    10. Zhang, Bin & Chen, Shuyan & Ma, Yongfeng & Li, Tiezhu & Tang, Kun, 2020. "Analysis on spatiotemporal urban mobility based on online car-hailing data," Journal of Transport Geography, Elsevier, vol. 82(C).
    11. Ao, Yibin & Zhang, Yuting & Wang, Yan & Chen, Yunfeng & Yang, Linchuan, 2020. "Influences of rural built environment on travel mode choice of rural residents: The case of rural Sichuan," Journal of Transport Geography, Elsevier, vol. 85(C).

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