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Tourists' and tourism suppliers' perceptions toward crisis management on tsunami

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  • Rittichainuwat, Bongkosh N.

Abstract

This study describes tourists' perceptions toward the importance of safety measures across tourists who stay at different types of accommodation; compares the pre and post analysis of such safety measures during normal time and six months after the disaster and identify safety measures that contribute the most to the sense of beach safety. This study uses a survey, interviews, and observation. The target population was inbound tourists traveling to Thai beaches. It was found that respondents who participated in the survey six months after the March 2011 Japanese tsunami placed more importance on almost all tsunami safety measures than those who did the survey six years after the Indian Ocean tsunami. Guests at guest houses, placed the highest importance on all safety measures, whereas guests at upscale hotels, placed the lowest importance. Moreover, perceptions of beach safety were dependent on the availability of a tsunami evacuation system and a crisis management plan.

Suggested Citation

  • Rittichainuwat, Bongkosh N., 2013. "Tourists' and tourism suppliers' perceptions toward crisis management on tsunami," Tourism Management, Elsevier, vol. 34(C), pages 112-121.
    • Handle: RePEc:eee:touman:v:34:y:2013:i:c:p:112-121
    DOI: 10.1016/j.tourman.2012.03.018
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    References listed on IDEAS

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    1. Deanne Bird & Dale Dominey-Howes, 2008. "Testing the use of a ‘questionnaire survey instrument’ to investigate public perceptions of tsunami hazard and risk in Sydney, Australia," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 45(1), pages 99-122, April.
    2. Zhang, Dao Hua & Yip, Tsz Leung & Ng, Chiu-On, 2009. "Predicting tsunami arrivals: Estimates and policy implications," Marine Policy, Elsevier, vol. 33(4), pages 643-650, July.
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    Cited by:

    1. Aliperti, Giuseppe & Cruz, Ana Maria, 2019. "Investigating tourists' risk information processing," Annals of Tourism Research, Elsevier, vol. 79(C).
    2. Gavurova, Beata & Skare, Marinko & Belas, Jaroslav & Rigelsky, Martin & Ivankova, Viera, 2023. "The relationship between destination image and destination safety during technological and social changes COVID-19 pandemic," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
    3. Haiyan Ma & Yung-ho Chiu & Xiaocong Tian & Juanjuan Zhang & Quan Guo, 2020. "Safety or Travel: Which Is More Important? The Impact of Disaster Events on Tourism," Sustainability, MDPI, vol. 12(7), pages 1-12, April.
    4. Azin Fathianpour & Suzanne Wilkinson & Mostafa Babaeian Jelodar & Barry Evans, 2023. "Reducing the vulnerability of tourists to tsunami: challenges for decision-makers," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 118(2), pages 1315-1339, September.
    5. Karam M. Ghazi, 2017. "The Impact of Strategic Planning on Crisis Management Styles in the 5- star Hotels," Tourism Research Institute, Journal of Tourism Research, vol. 18(1), pages 148-164, November.
    6. Concepción Foronda-Robles & Luis Galindo-Pérez-de-Azpillaga, 2016. "From initial dissemination to consolidated impact: the concept of crisis in the field of tourism," Scientometrics, Springer;Akadémiai Kiadó, vol. 109(1), pages 261-281, October.
    7. Aliperti, Giuseppe & Sandholz, Simone & Hagenlocher, Michael & Rizzi, Francesco & Frey, Marco & Garschagen, Matthias, 2019. "Tourism, Crisis, Disaster: An Interdisciplinary Approach," Annals of Tourism Research, Elsevier, vol. 79(C).
    8. Susanne Becken & Roché Mahon & Hamish Rennie & Aishath Shakeela, 2014. "The tourism disaster vulnerability framework: an application to tourism in small island destinations," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 71(1), pages 955-972, March.
    9. Jerome Agrusa & Cathrine Linnes & Joseph Lema & Jihye (Ellie) Min & Tony Henthorne & Holly Itoga & Harold Lee, 2021. "Tourism Well-Being and Transitioning Island Destinations for Sustainable Development," JRFM, MDPI, vol. 14(1), pages 1-14, January.
    10. Chung-Shing Chan & Kazuo Nozu & Qinrou Zhou, 2020. "Tourism Stakeholder Perspective for Disaster-Management Process and Resilience: The Case of the 2018 Hokkaido Eastern Iburi Earthquake in Japan," Sustainability, MDPI, vol. 12(19), pages 1-19, September.
    11. Bing Wu & Xinping Yan & Yang Wang & Di Zhang & C. Guedes Soares, 2017. "Three‐Stage Decision‐Making Model under Restricted Conditions for Emergency Response to Ships Not under Control," Risk Analysis, John Wiley & Sons, vol. 37(12), pages 2455-2474, December.
    12. Jennifer C. H. MIN & Hsien-Hung KUNG & Tsangyao CHANG, 2019. "Testing the Structural Break of Taiwan Inbound Tourism Markets," Journal for Economic Forecasting, Institute for Economic Forecasting, vol. 0(2), pages 117-130, June.
    13. Miguel Esteban & Jeremy Bricker & Ricardo San Carlos Arce & Hiroshi Takagi & NamYi Yun & Warathida Chaiyapa & Alexander Sjoegren & Tomoya Shibayama, 2018. "Tsunami awareness: a comparative assessment between Japan and the USA," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 93(3), pages 1507-1528, September.

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