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A statistical model for evaluating the patient satisfaction

Author

Listed:
  • Lucadamo, Antonio
  • Camminatiello, Ida
  • D'Ambra, Antonello

Abstract

The paper aims to identify the drivers which affect the patient satisfaction. For this purpose the authors analyzed the data collected by delivering a questionnaire to patients hospitalizing in an important hospital of Napoli city.

Suggested Citation

  • Lucadamo, Antonio & Camminatiello, Ida & D'Ambra, Antonello, 2021. "A statistical model for evaluating the patient satisfaction," Socio-Economic Planning Sciences, Elsevier, vol. 73(C).
    • Handle: RePEc:eee:soceps:v:73:y:2021:i:c:s0038012119305555
    DOI: 10.1016/j.seps.2020.100797
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    References listed on IDEAS

    as
    1. Antonio Lucadamo & Pietro Amenta, 2015. "A proposal for handling ordinal categorical variables in co-inertia analysis," Journal of Applied Statistics, Taylor & Francis Journals, vol. 42(12), pages 2631-2638, December.
    2. Pasquale Sarnacchiaro & Ida Camminatiello & Luigi D’Ambra & Raffaela Palma, 2019. "How does public service motivation affect teacher self-reported performance in an education system? Evidence from an empirical analysis in Italy," Quality & Quantity: International Journal of Methodology, Springer, vol. 53(5), pages 2521-2533, September.
    3. Rosaria Lombardo & Ida Camminatiello & Eric J. Beh, 2019. "Assessing Satisfaction with Public Transport Service by Ordered Multiple Correspondence Analysis," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 143(1), pages 355-369, May.
    4. Enrico Ciavolino & Maurizio Carpita & Amjad Al-Nasser, 2015. "Modelling the quality of work in the Italian social co-operatives combining NPCA-RSM and SEM-GME approaches," Journal of Applied Statistics, Taylor & Francis Journals, vol. 42(1), pages 161-179, January.
    5. Aguilera, Ana M. & Escabias, Manuel & Valderrama, Mariano J., 2006. "Using principal components for estimating logistic regression with high-dimensional multicollinear data," Computational Statistics & Data Analysis, Elsevier, vol. 50(8), pages 1905-1924, April.
    6. Peter Kennedy, 2003. "A Guide to Econometrics, 5th Edition," MIT Press Books, The MIT Press, edition 5, volume 1, number 026261183x, April.
    7. Aurelio Scaglione & Daria Mendola, 2017. "Measuring the perceived value of rural tourism: a field survey in the western Sicilian agritourism sector," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(2), pages 745-763, March.
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