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The role of AI in detecting and mitigating human errors in safety-critical industries: A review

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  • Gursel, Ezgi
  • Madadi, Mahboubeh
  • Coble, Jamie Baalis
  • Agarwal, Vivek
  • Yadav, Vaibhav
  • Boring, Ronald L.
  • Khojandi, Anahita

Abstract

For safety-critical industries, human error (HE) presents continual risks to system productivity, reliability and safety. Artificial intelligence (AI) and machine learning (ML) methods have emerged as promising approaches to understand, categorize and mitigate the risk of HE in safety-critical industries. This review offers an examination of the current landscape regarding the utilization of AI/ML with regards to HE in safety-critical industries, categorizing literature into descriptive modeling, predictive modeling, prescriptive modeling, and generative modeling techniques. Additionally, the review aims to provide insights regarding themes in literature, challenges, and future research directions. Findings of the review suggest that AI/ML methods can prove useful in addressing the HE problem across safety-critical industries.

Suggested Citation

  • Gursel, Ezgi & Madadi, Mahboubeh & Coble, Jamie Baalis & Agarwal, Vivek & Yadav, Vaibhav & Boring, Ronald L. & Khojandi, Anahita, 2025. "The role of AI in detecting and mitigating human errors in safety-critical industries: A review," Reliability Engineering and System Safety, Elsevier, vol. 256(C).
    • Handle: RePEc:eee:reensy:v:256:y:2025:i:c:s0951832024007531
    DOI: 10.1016/j.ress.2024.110682
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