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Strategic management of logistics service: A fuzzy QFD approach

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  • Bottani, Eleonora
  • Rizzi, Antonio

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  • Bottani, Eleonora & Rizzi, Antonio, 2006. "Strategic management of logistics service: A fuzzy QFD approach," International Journal of Production Economics, Elsevier, vol. 103(2), pages 585-599, October.
    • Handle: RePEc:eee:proeco:v:103:y:2006:i:2:p:585-599
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    References listed on IDEAS

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    1. Vandermerwe, Sandra & Rada, Juan, 1988. "Servitization of business: Adding value by adding services," European Management Journal, Elsevier, vol. 6(4), pages 314-324, December.
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