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Complainers and noncomplainers revisited: Another look at the data

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  • Gronhaug, Kjell
  • Zaltman, Gerald

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  • Gronhaug, Kjell & Zaltman, Gerald, 1981. "Complainers and noncomplainers revisited: Another look at the data," Journal of Economic Psychology, Elsevier, vol. 1(2), pages 121-134, June.
    • Handle: RePEc:eee:joepsy:v:1:y:1981:i:2:p:121-134
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    Cited by:

    1. Weitzl, Wolfgang J. & Einwiller, Sabine A., 2020. "Profiling (un-)committed online complainants: Their characteristics and post-webcare reactions," Journal of Business Research, Elsevier, vol. 117(C), pages 740-753.
    2. Heejung Ro, 2014. "Complaint, patience, and neglect: responses to a dissatisfying service experience," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 197-216, June.
    3. Paul J. Devereux & Burton A. Weisbrod, 2006. "Does “Satisfaction†with Local Public Services Affect Complaints (Voice) and Geographic Mobility (Exit)?," Public Finance Review, , vol. 34(2), pages 123-147, March.
    4. Andrey Sergeevich Mikhaylov & Ivan Sergeevich Gumenuk & Anna Alekseevna Mikhaylova, 2016. "Russian public transport system: the customers’ feedback on the service provision," Public Transport, Springer, vol. 8(1), pages 125-141, March.

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