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A qualitative analysis of social and emotional perspectives of airline passengers during the COVID-19 pandemic

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  • Lamb, Tracy L.
  • Ruskin, Keith J.
  • Rice, Stephen
  • Khorassani, Leili
  • Winter, Scott R.
  • Truong, Dothang

Abstract

Fear of illness, economic damage, and stigma have had a devastating impact on the travel industry and have caused a significant reduction in both business and leisure travel. This study examines passengers' social and emotional perspectives during and after the COVID-19 pandemic, building on a prior quantitative study that identified factors that predict a person's willingness to fly during the COVID-19 pandemic.

Suggested Citation

  • Lamb, Tracy L. & Ruskin, Keith J. & Rice, Stephen & Khorassani, Leili & Winter, Scott R. & Truong, Dothang, 2021. "A qualitative analysis of social and emotional perspectives of airline passengers during the COVID-19 pandemic," Journal of Air Transport Management, Elsevier, vol. 94(C).
    • Handle: RePEc:eee:jaitra:v:94:y:2021:i:c:s0969699721000624
    DOI: 10.1016/j.jairtraman.2021.102079
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    References listed on IDEAS

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    Cited by:

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    2. Garaus, Marion & Hudáková, Melánia, 2022. "The impact of the COVID-19 pandemic on tourists’ air travel intentions: The role of perceived health risk and trust in the airline," Journal of Air Transport Management, Elsevier, vol. 103(C).
    3. Min Su & Baoyang Hu & Yipeng Jiang & Zhenchao Zhang & Zeyang Li, 2022. "Relationship between the Chinese Main Air Transport Network and COVID-19 Pandemic Transmission," Mathematics, MDPI, vol. 10(13), pages 1-17, July.
    4. Jose Ribamar Siqueira & Michael Bendixen & Felipe Reinoso-Carvalho & Raffaele Campo, 2023. "Key drivers of brand trust in a Latin American airline: the impact of Colombia’s Avianca customer experience," Journal of Marketing Analytics, Palgrave Macmillan, vol. 11(2), pages 186-201, June.
    5. PeCoy, Michael D. & Redmond, Michael A., 2023. "Flight reliability during periods of high uncertainty," Journal of Air Transport Management, Elsevier, vol. 106(C).
    6. Zhang, Linfeng & Yang, Hangjun & Wang, Kun & Bian, Lei & Zhang, Xian, 2021. "The impact of COVID-19 on airline passenger travel behavior: An exploratory analysis on the Chinese aviation market," Journal of Air Transport Management, Elsevier, vol. 95(C).
    7. Ieva Meidute-Kavaliauskiene & Bülent Yıldız & Şemsettin Çiğdem & Renata Činčikaitė, 2021. "The Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention," Sustainability, MDPI, vol. 13(22), pages 1-19, November.
    8. Randrianarisoa, Laingo M. & Gillen, David, 2023. "Policy responses and travellers’ preferences in pandemics: Evidence from Europe," Transport Policy, Elsevier, vol. 141(C), pages 305-316.

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