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Emotions associated with teleconsultation: An analysis of users' messages on X (Twitter) in Chile

Author

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  • Ramírez-Correa, Patricio E.
  • Rondán-Cataluña, F. Javier
  • Arenas-Gaitán, Jorge

Abstract

Digital healthcare transformation requires incorporating patient perspectives. Increasingly proactive citizens utilize teleconsultation, fostering doctor–patient–technology integration that enhances system efficiency, service quality, and sustainable healthcare management.

Suggested Citation

  • Ramírez-Correa, Patricio E. & Rondán-Cataluña, F. Javier & Arenas-Gaitán, Jorge, 2025. "Emotions associated with teleconsultation: An analysis of users' messages on X (Twitter) in Chile," Health Policy, Elsevier, vol. 162(C).
    • Handle: RePEc:eee:hepoli:v:162:y:2025:i:c:s0168851025002040
    DOI: 10.1016/j.healthpol.2025.105449
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    References listed on IDEAS

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    1. Jorge Arenas-Gaitán & Patricio E. Ramírez-Correa & Pablo Ledesma-Chaves & Luis J. Callarisa Fiol, 2025. "Medical teleconsultation from the patient’s perspective. A demographic segmentation," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 26(6), pages 1023-1039, August.
    2. Borghi, Matteo & Mariani, Marcello M., 2022. "The role of emotions in the consumer meaning-making of interactions with social robots," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
    3. Lu, Wei & Hou, Hongli & Ma, Rui & Chen, Haotian & Zhang, Ran & Cui, Fangfang & Zhang, Qian & Gao, Yacong & Wang, Xinpu & Bu, Caihong & Zhao, Jie & Zhai, Yunkai, 2021. "Influencing factors of patient satisfaction in teleconsultation: A cross-sectional study," Technological Forecasting and Social Change, Elsevier, vol. 168(C).
    4. Karolina Pogorzelska & Slawomir Chlabicz, 2022. "Patient Satisfaction with Telemedicine during the COVID-19 Pandemic—A Systematic Review," IJERPH, MDPI, vol. 19(10), pages 1-20, May.
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